Open to opportunities

Yeannick Gooden

@yeannickgooden

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Data Analyst focused on actionable insights, workflow optimization, and stakeholder communication.

United States

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What I'm looking for

I want a role where I can analyze operational data with SQL and Excel, collaborate with stakeholders, and improve workflows through reporting, dashboards, and data storytelling—delivering measurable impact while continuing to grow in analytics.

I’m a results-driven analyst with 10+ years of experience in operations, training, and client services across healthcare and retail. I’m certified in Google Data Analytics and Udacity Business Analytics, and I use SQL and Microsoft Excel (plus Google Sheets) to turn operational data into actionable insights that improve workflows and outcomes.

In my current role, I analyze benefits, eligibility, and claims data to deliver accurate resolutions and reduce escalated calls by identifying patterns in recurring member issues. I’ve also designed training programs and reported associate performance metrics for senior leadership, while my retail background drove a 12% inventory shrink reduction through data-driven ordering and coaching. I’m completing a B.S. in Business Administration with a concentration in Data Analytics and I’m seeking a Data Analyst, Business Analyst, or Operations Analyst role where analytics and stakeholder engagement create measurable impact.

Experience

Work history, roles, and key accomplishments

Current

Health Benefits Specialist

Current

Select Health

Aug 2024 - Present (1 year 8 months)

Currently manages 30–40 member and provider inquiries daily by analyzing benefits, eligibility, and claims data to deliver accurate, timely resolutions. Streamlines service workflows and improves data reporting accuracy through collaboration with internal operations teams.

Claims Analysis Eligibility Data Analysis SQL Excel Workflow Optimization Data Reporting Customer Service

Training & Analytics Specialist

Acosta Foods

Oct 2021 - May 2024 (2 years 7 months)

Designed and executed training programs across 12 club locations while tracking associate performance metrics for 4–6 employees per department. Analyzed customer feedback cycles to deliver data-backed recommendations to senior and regional leadership.

Training Development Performance Metrics Data Reporting Customer Feedback Analysis Stakeholder Management Excel Data Visualization Cross Functional Collaboration Strategic Recommendations

Health Benefits Specialist

Select Health

Sep 2020 - Oct 2021 (1 year 1 month)

Managed 30–40 member and provider inquiries daily, analyzing benefits, eligibility, and claims data to resolve issues accurately and on time. Reduced escalated calls to 4–5 per day by identifying recurring member issue patterns and improving first-call resolution.

Claims Analysis Eligibility Data Analysis SQL Excel Customer Service Data Reporting

E-Commerce Lead & Bakery Manager

Smith’s Food & Drug

Jan 2016 - Jan 2019 (3 years)

Managed bakery and e-commerce operations for a high-volume retail department, overseeing scheduling, inventory, and loss prevention compliance. Reduced inventory shrink by 12% through data-driven ordering practices and team accountability coaching while improving productivity and customer satisfaction.

Operations Management E Commerce Operations Inventory Management Loss Prevention Scheduling Process Optimization Coaching Excel

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University

Bachelor of Science in Business Administration, Data Analytics

Activities and societies: Google Capstone claims analysis (SQL/Google Sheets) and dashboarding; independent customer service optimization using call logs; Udacity retail sales EDA with Excel data storytelling.

Currently completing a B.S. in Business Administration with a concentration in Data Analytics, expected to graduate in 2026.