John Victor Dongallo
@johnvictordongallo
Customer service representative at 24/7.AI PHILIPPINES, handling telco retention through January 2026.
PhilippinesWhat I'm looking for
At 24/7.AI PHILIPPINES, I worked as a CSR/ TELCO/ RETENTION representative from March 2025 to January 2026.
My experience also includes customer service work for MAGELLAN SOLUTIONS, TRANSCOM, TELUS INTERNATIONAL, and CONCENTRIX, along with administrative assistant roles and work as a barista/cashier and assistant chef.
Experience
Work history, roles, and key accomplishments
CSR/ Telco/ Retention
24/7.AI Philippines
Mar 2025 - Jan 2026 (10 months)
Provided customer service and retention support for telecom accounts.
CSR/ Health Care/ Conjoin
Magellan Solutions
Oct 2024 - Jan 2025 (3 months)
Provided customer service support for healthcare-related accounts.
Administrative Assistant
Gevhai Greenwoods Executive Village
Jul 2024 - Sep 2024 (2 months)
Performed administrative tasks at Gevhai Greenwoods Executive Village.
Provided customer service support for Klarna financial services.
Provided technical support for Grab as a TSR.
Assistant Chef
Pancake House
Feb 2022 - May 2022 (3 months)
Assisted in food preparation and kitchen operations at Pancake House.
Administrative Assistant V
Department of Trade and Industry International
Jul 2020 - Jan 2021 (6 months)
Performed administrative duties at the Department of Trade and Industry International.
Provided customer service support for Sirius XM.
Barista/Cashier
Daily Brew Coffee
Sep 2017 - Dec 2018 (1 year 3 months)
Worked as a barista and cashier, handling customer orders and payments.
Education
Degrees, certifications, and relevant coursework
La Consolacion College-Pasig
Bachelor of Science, Hotel and Restaurant Management
2013 - 2017
Bachelor of Science in Hotel and Restaurant Management from La Consolacion College-Pasig from 2013 to 2017.
College of the Holy Spirit Manila
High School Diploma, General Studies
2008 - 2012
Secondary education at College of the Holy Spirit Manila from 2008 to 2012.
Good Shepherd Christian School
Primary School Certificate, General Studies
2006 - 2008
Primary education at Good Shepherd Christian School from 2006 to 2008.
La Salle Greenhills
Primary School Certificate, General Studies
2000 - 2005
Primary education at La Salle Greenhills from 2000 to 2005.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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