Looking for a job

John Russell

@johnrussell1

Message

I grow customer relationships, retention, and revenue through clear, trusted guidance.

United States

Message

What I'm looking for

I'm looking to build trusted customer relationships, improve retention and account growth, and help customers understand complex decisions through clear, honest guidance.

I built Getting Nauti into a nationally recognized water lifestyle brand, converting an engaged online audience into more than 24,000 customers while managing ecommerce, customer experience, digital marketing, operations, product development, and vendor relationships.

I led the complete customer journey from marketing communications and order fulfillment through service and issue resolution. I also recruited and led a remote customer-facing team of up to six people, creating scripts, processes, and service standards for consistent, independent decision-making.

At InMotion Auto Care, I set multiple companywide sales records by listening to customer priorities, explaining repair options clearly, and helping customers make confident decisions without pressure. I maintained an average repair order of approximately $842 in 2025 and guided customers through plans exceeding $12,000.

Across Nebraska Mattress Company, JP Distribution, and Ritz Camera, I’ve built customer trust through product expertise, honest education, account care, sales training, and operational leadership. I focus on understanding what matters, communicating value clearly, and resolving concerns before they become lost relationships.

Experience

Work history, roles, and key accomplishments

Current

Founder & President

Current

Getting Nauti

Jan 2016 - Present (10 years 8 months)

Founded and built a nationally recognized water lifestyle brand while leading digital marketing, ecommerce, customer experience, operations, vendor relationships, product development, and a remote customer facing team.

Digital Marketing Ecommerce Customer Experience Operations Vendor Management Product Development Remote Team Leadership Facebook Instagram

Sales & Service Advisor

InMotion Auto Care

Dec 2022 - Jul 2025 (2 years 7 months)

Served as the trusted interpreter between technicians and customers, combining technical fluency, relationship management, and clear communication to help people make substantial repair decisions with confidence.

Customer Relationship Management Technical Communication Consultative Sales Conflict Resolution Prioritization

Owner

Nebraska Mattress Company

Mar 2006 - Jul 2015 (9 years 4 months)

Built and operated a seven figure specialty retail business, directing sales strategy, customer experience, hiring, training, purchasing, inventory, vendor relationships, financial decisions, and day to day operations.

Sales Strategy Customer Experience Hiring Training Purchasing Inventory Management Vendor Management Financial Management Operations

Sales Manager

JP Distribution

Jan 2002 - Jan 2006 (4 years)

Managed sales and day to day operations for a manufacturer and distributor of futon covers, coordinating customer accounts, product production, purchasing, inventory, fulfillment, vendors, and staff.

Sales Management Operations Account Management Production Coordination Purchasing Inventory Management Fulfillment Vendor Management

Sales Consultant

Ritz Camera

Jan 1995 - Jan 1999 (4 years)

Developed exceptional technical knowledge across cameras, lenses, film, processing, and accessories, becoming a trusted product resource for customers, coworkers, and leadership across a 23 store district.

Technical Product Knowledge Customer Education Consultative Selling Communication Skills