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John Pierce

@johnpierce

Message

I support secure, reliable desktop and Microsoft 365 environments for enterprise users.

United States

Message

I've supported secure IT operations for more than 18 years, including remote desktop support at Genapole.inc and enterprise desktop support for Restaurant Brands International.

At the Air National Guard in Syracuse, I supported 500+ users while managing Active Directory, Group Policy, DNS/DHCP, and secure IT operations.

I troubleshoot hardware, software, access, VPN, and Microsoft 365 issues using Autotask, Datto, ServiceNow, and BeyondTrust. I also hold an active CompTIA Security+ certification.

Experience

Work history, roles, and key accomplishments

Desktop Support Specialist

Restaurant Brands International

Jan 2026 - Apr 2026 (3 months)

Delivered desktop support in a fast-paced corporate environment. Resolved hardware, software, and access issues, supported Microsoft 365 users, and maintained ticketing workflows while ensuring minimal downtime.

Desktop Support hardware troubleshooting Software Troubleshooting Microsoft 365 Ticketing Systems Access Management

IT Support Specialist

Air National Guard

Jan 2015 - Jan 2025 (10 years)

Provided support for 500+ users, managed Active Directory, GPO, DNS/DHCP, and maintained secure IT operations.

Active Directory Group Policy DNS DHCP IT Security User Support

Remote Desktop Support Specialist

Genapole.inc

Provides remote desktop support, troubleshoots user issues, manages Microsoft 365 environments, and handles ticketing through Autotask, Datto, and ServiceNow platforms. Utilizes BeyondTrust for secure remote access and support.

Remote Desktop Support Microsoft 365 Administration AutoTask Datto ServiceNow BeyondTrust Troubleshooting Ticketing Systems