At EML Payments Limited, I supported critical business systems and translated business and technical issues into requirement notes, remediation actions, and follow-up items. I also prioritised incidents and assessed change impacts to support service stability.
As a Senior Application Support Analyst at EML Payments Limited, I prepared user stories and acceptance criteria, documented workflows, and supported UAT with development and business teams.
At Accenture, I gathered client and internal requirements and supported change readiness and KPI monitoring. I also contributed to automation initiatives that reduced manual effort by 40% and improved accuracy by 20%.
Earlier at Accenture, I supported application operations through incident investigation, root cause analysis, release readiness, and production issue resolution. My work included requirements documentation, UAT support, and maintaining runbooks and knowledge articles.
