Varsha Chakkala
@varshachakkala
I lead application support, turning incidents and business needs into stable, practical technical solutions.
AustraliaWhat I'm looking for
I lead application support for critical business systems, coordinating incidents, production escalations, stakeholder updates, and service improvements. At EML Payments, I translate business and technical issues into remediation actions that protect service stability.
Across Accenture and EML Payments, I’ve investigated root causes, gathered requirements, supported UAT and release readiness, and improved recurring support work through automation that reduced manual effort by 40% and improved accuracy by 20%.
Experience
Work history, roles, and key accomplishments
Application Support Team Lead
EML Payments Limited
Nov 2025 - Aug 2026 (9 months)
Led application support for critical business systems, coordinating incidents, stakeholder updates, and service improvement activities. Prioritised incidents, assessed change impact, and managed production escalations to protect service stability.
Education
Degrees, certifications, and relevant coursework
Foundations of Project Management, Project Management
2025 - 2025
Completed the Foundations of Project Management course, gaining essential project management skills.
Microsoft
Microsoft Certified: Azure Fundamentals, Cloud Computing
2023 - 2023
Earned the Microsoft Certified: Azure Fundamentals certification, demonstrating foundational knowledge of cloud services and Azure.
Coursera
Introduction to Cloud Computing, Cloud Computing
2023 - 2023
Completed the Introduction to Cloud Computing course, covering service models, deployment concepts, and core cloud terminology.
Coursera
Introduction to Agile Development and Scrum, Agile Development
2023 - 2023
Completed the Introduction to Agile Development and Scrum course, focusing on iterative delivery, teamwork, and delivery planning.
Coursera
DevOps Essentials, DevOps
2022 - 2022
Completed the DevOps Essentials course, covering collaboration, automation, CI/CD, and release practices.
MVSR Engineering College
Bachelor of Engineering, Information Technology
2012 -
Pursued a Bachelor of Engineering in Information Technology, building a strong foundation in technical and analytical skills.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Salary expectations
Job categories
Skills
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