Johnny Slavik

At Onward Robotics, I lead post-sale customer outcomes across commercial robotics deployments, adoption, account health, business reviews, renewal readiness, and expansion planning. I built the customer success operating infrastructure from the ground up, including lifecycle stages, health scoring, NPS, Time-to-Value metrics, risk indicators, and Voice of Customer loops.

I manage a four-person deployment team and support strategic accounts and active deployments, translating operational realities into success plans, adoption milestones, risk mitigation, and executive-ready reporting. I partner with Sales, Solutions, Deployment, Engineering, Training, and Product to improve deployment consistency and turn customer feedback into repeatable improvements.

Across Hyster-Yale Group, Locus Robotics, and The Raymond Corporation, I've helped enterprise customers adopt robotics, warehouse automation, telematics, data analytics, and connected industrial technology. I've led discovery, site evaluations, executive presentations, solution alignment, and technology integration around productivity, throughput, and measurable operational value.

At Raymond, I managed national accounts generating $32M in annual revenue across the U.S., Canada, and Mexico while building customer success strategies and post-sale practices. I bring a practical blend of customer success, enterprise account management, deployment leadership, process optimization, and value-based commercial strategy.