Open to opportunities

Tamie Green

@tamiegreen

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I grow strategic accounts through retention, expansion, customer experience, and high-performing teams.

United States

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What I'm looking for

I'm looking to lead strategic customer success or customer experience work where I can grow enterprise accounts, improve retention and adoption, build strong teams, and influence cross-functional strategy.

At Grainger, I own a $12M portfolio of 25 strategic enterprise accounts, delivering 116% net revenue retention, $2M in expansion revenue, and 97 CSAT through proactive account strategy, executive business reviews, and health monitoring.

I've led customer success, customer experience, sales operations, and large-scale support teams at Lowe's, Networx, Lycored, and Costume SuperCenter—improving onboarding, retention, operational performance, and customer outcomes across SaaS, ecommerce, and global B2B environments.

Experience

Work history, roles, and key accomplishments

Senior Customer Success Manager

Grainger

Oct 2024 - Mar 2026 (1 year 5 months)

Owned retention and growth for a $12M direct portfolio of 25 strategic enterprise accounts, achieving 116% net revenue retention and generating $2M in expansion revenue. Led 15 onsite service representatives and resolved escalations within SLA.

Strategic Account Management Customer Success Retention Expansions Executive Engagement Salesforce Gainsight

Store Manager / General Manager of Enterprise Operations

Lowe's Companies, Inc.

Jul 2023 - Oct 2024 (1 year 3 months)

Managed full P&L for a $60M revenue operation, leading cross-functional teams across sales, service, inventory, and customer experience. Ranked number one of twelve stores in the Shore District and achieved top 10 regional positioning.

P&L management Operational Leadership Team Leadership Customer Experience Inventory Management Sales Employee Engagement

Customer Success Manager

Networx

Jul 2022 - May 2023 (10 months)

Owned onboarding and adoption for an $8M ARR portfolio of over 20,000 active SaaS users, including direct management of a BPO partner team. Introduced Zapier automations and AI-assisted workflows that reduced onboarding cycle time by 35%.

Customer Success Onboarding Adoption BPO Management Zapier AI Workflow Automation Retention Data Analysis

Global Customer Experience Manager / Inside Sales Operations Manager

Lycored

Jul 2015 - Mar 2022 (6 years 8 months)

Led global customer experience and inside sales operations for over 375 B2B enterprise and mid-market accounts across 10+ international markets. Directed a Salesforce CRM transformation that improved data accuracy and team efficiency by 25%.

Customer Experience Inside Sales Salesforce Global Account Management Team Leadership Revenue Growth

Call Center Manager

Costume SuperCenter

Mar 2011 - Feb 2015 (3 years 11 months)

Managed a 250+ person customer support organization, including a BPO partner team, across 15 ecommerce platforms. Increased team productivity by 40% and reduced employee attrition by 60% through structured onboarding and coaching.

Call Center Management BPO Management Team Leadership Quality Assurance Onboarding Performance Coaching