Johnny Dietz

I am a results-driven professional with over 4 years of combined experience in surveillance operations and financial collections, focused on confidentiality, regulatory compliance, and delivering high-quality results under pressure.

At FirstSource Advantage I manage delinquent accounts on behalf of Capital One, consistently meeting performance metrics through effective communication and negotiation. Previously, I monitored live and recorded video feeds for Seneca Gaming Authority, produced detailed incident reports, and collaborated with law enforcement to investigate suspicious activities.

I bring strong interpersonal skills, problem-solving ability, and operational discipline. I'm looking to apply my negotiation, security monitoring, and compliance expertise to improve outcomes and grow into roles with greater responsibility.