I'm currently supporting UnitedHealthcare through Robert Half, managing translation and reproduction of Annual Enrollment member communications in multiple languages and accessible formats.
I review multilingual healthcare materials for accuracy, terminology, consistency, quality, and compliance, while coordinating with language vendors and cross-functional teams. I preserve original meaning while ensuring language is natural and culturally appropriate.
At Healthfirst, I supported members with billing, eligibility, benefits, healthcare questions, and complex technical issues. I documented interactions in Salesforce, handled sensitive information under privacy procedures, and communicated clearly with diverse audiences.
Earlier, I provided Korean-English and Vietnamese-English translation for business meetings, negotiations, research, and market-expansion projects between South Korean and Vietnamese stakeholders.
