At Alphafuture, I delivered live chat and Discord support to traders across multiple regions. I assisted with account setup, login, verification, and funding inquiries.
I also explained trading rules, evaluation criteria, and account metrics. My financial knowledge helped me handle balance, drawdown, and payout-related questions, while I escalated technical issues and kept customer records accurate.
At CCI, I handled walk-in, phone, live chat, and WhatsApp inquiries about pricing, product availability, invoicing, and delivery timelines. I assisted with order and payment questions and coordinated with sales, accounts, and logistics teams to resolve customer concerns.
My accounting background includes preparing journal entries and assisting with bank reconciliations, billing, receivables, payables, and audit preparation. I’m working toward my CPA and use cryptocurrency daily.
