Open to opportunities

Diana Andanje

@dianaandanje

Message

I resolve high-volume customer issues across forex, gaming, and remote support channels.

Kenya

Message

What I'm looking for

I'm looking for a remote customer support role where I can manage client relationships, resolve high-volume and complex issues, and deliver fast, accurate, empathetic service.

At FBS, I supported 45+ active forex trading accounts, resolving urgent access, deposit, withdrawal, and account issues across live chat, email, WhatsApp, and Telegram. I grew the active customer base by 30% in 2025 and maintained a 97% customer satisfaction rating through fast, accurate, relationship-centered support.

I've also handled payments, KYC, disputes, responsible gambling support, and high-volume calls at ChinChin Casino and in remote call center work. I bring composure under pressure, clear communication, CRM discipline, and a client-first approach to every interaction.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

FBS

Sep 2024 - Mar 2026 (1 year 6 months)

Resolved urgent trader account issues and guided new traders through platform navigation, growing the active customer base by 30% in 2025. Managed 45+ accounts with full compliance and high CSAT scores.