John Kelly Ramirez
@johnkellyramirez
I deliver empathetic customer support and virtual assistance across chat, email, and phone.
PhilippinesWhat I'm looking for
I've supported customers for over five years across BPO and remote-work environments, handling inquiries, complaints, account concerns, follow-ups, and administrative tasks.
Most recently, I provided email-based customer support at Upscaleboost LLC, using GHL Funnel and Brands and AI-assisted tools to manage interactions efficiently. Previously at Hexaware Technologies, I supported the Carnival account through chat and email using Salesforce.
At Telus International Philippines and MDS Call Solutions, I supported gaming and McDonald's Philippines local accounts through chat, email, and phone. I bring clear communication, accuracy, empathy, and adaptability to fast-paced, high-volume support work.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Upscaleboost LLC
Feb 2026 - Aug 2026 (6 months)
Provided customer support primarily through email, assisting with inquiries, concerns, and follow-up requests. Used GHL Funnel and Brands to manage interactions and AI-assisted tools to improve efficiency.
Education
Degrees, certifications, and relevant coursework
University of Makati
High School Diploma, Technical Vocational
2016 - 2018
Completed Senior High School with a Technical Vocational Track from 2016 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
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