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Johnjon Shegaj

@johnjonshegaj

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Tech-savvy SDR focused on premium customer success and AI-assisted outreach for DACH and global SaaS.

Germany

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What I'm looking for

I’m looking for a 100% remote SDR/Inside Sales or Customer Success role at a forward-thinking SaaS or tech company—ideally serving DACH or international markets—where I can use structured outreach, AI productivity, and consultative communication to drive measurable outcomes.

I’m a customer-focused, tech-savvy professional combining hands-on premium-segment customer service experience with a strong academic foundation in business administration, marketing, and digital media systems.

At a premium automotive dealership, I served as a first point of contact during vehicle pickup, handover, and follow-up consulting—coordinating administrative workflows, keeping handover timelines on track, and delivering structured vehicle introductions. I also identified and surfaced upsell opportunities (accessories, service packages) and maintained accurate customer records in dealer CRM systems.

Before that, I completed a higher-education administrative internship supporting end-to-end document processing with strict confidentiality and legal-process standards—an approach I now apply to GDPR-grade customer-data workflows and precise operations. I’m comfortable handling sensitive information and communicating clearly under constraints.

Remote-first by design, I’m daily powering productivity with LLM tools like ChatGPT and Claude for outreach drafting, research, and content creation. I’m structured, process-oriented, and fast to learn—plus I self-train quickly on CRMs like Salesforce, HubSpot, and Pipedrive—so I can drive consistent results in a forward-thinking SaaS or tech company serving the DACH or international market.

Experience

Work history, roles, and key accomplishments

Customer Service Intern

Audi Zentrum Ulm GmbH

Aug 2020 - Jul 2021 (11 months)

Served as first point of contact for premium-segment customers during vehicle pickup, handover, and follow-up consulting. Coordinated administrative workflows, delivered structured vehicle introduction sessions, and maintained accurate customer records in dealer CRM systems while interacting daily in DE/EN/AL.

Customer Service Vehicle Handover Support CRM Data Management Objection Handling

Administrative Intern

Public Prosecutor's Office Neu-Ulm

Sep 2018 - Jan 2019 (4 months)

Supported case-file administration and end-to-end document processing while handling sensitive materials under strict confidentiality standards. Managed phone and written correspondence with case participants and processed documents according to legal-process requirements.

Document Processing Confidentiality Record keeping GDPR Grade Information Management

Education

Degrees, certifications, and relevant coursework

University of Applied Sciences Mittelhessen (THM)

Undergraduate studies, Business Administration and Digital Media Systems

2022 -

Studied business administration with digital media systems coursework, including marketing, sales, digital communication, media systems, and business informatics. Stepped out before final graduation to pursue an international remote career in sales and tech.

State Technical College Neu-Ulm

Higher Education Entrance Qualification, Business & Administration

2021 - 2022

Grade: Final average 3.1 (GPA-equivalent)

Completed a higher education entrance qualification with a specialization in business and administration. Final average was 3.1 (GPA-equivalent), with a business administration thesis graded 'Excellent' (14/15 points).