JohnJay Fitih
@johnjayfitih
Client support manager with 15 years of sales and service expertise.
United KingdomWhat I'm looking for
With over 15 years of experience in client service and sales, I have honed my skills in providing exemplary service to a niche group of clients. My career has been marked by a commitment to excellence, whether managing new loan accounts at United Acceptance or resolving complex situations for business account holders at Chase Bank. I pride myself on my ability to build rapport with clients, ensuring their needs are met while driving business success.
Throughout my career, I have demonstrated proficiency in managing and training teams to enhance client service and productivity. My role as Director of Operations at Breathe Life Healing Centers allowed me to oversee daily operations, ensuring seamless service delivery while maintaining compliance with established protocols. I have also successfully facilitated interventions and provided ongoing support to families dealing with addiction and mental health issues, showcasing my dedication to making a positive impact in the lives of others.
Experience
Work history, roles, and key accomplishments
Business Development Specialist
Spark to Recovery
Jan 2022 - Present (3 years 6 months)
Managed intake calls and converted prospects into clients. Developed rapport and ensured completion of financial agreements while maintaining high service standards.
Intervention Specialist
Various Facilities
Jan 2010 - Present (15 years 6 months)
Conducted successful interventions and educated families on addiction and mental health. Utilized motivational interviewing techniques to facilitate recovery.
Director of Operations
Breathe Life Healing Centers
Jan 2021 - Jan 2022 (1 year)
Managed operations department, overseeing staff schedules and ensuring compliance with protocols. Provided training and support to staff for effective service delivery.
Assistant Director of Admissions
Passages
Jan 2020 - Jan 2021 (1 year)
Educated prospective residents on treatment modalities and monitored admissions processes. Collaborated with staff to ensure smooth transitions for new residents.
Customer Service Specialist
CarMax
Jan 2014 - Jan 2016 (2 years)
Resolved customer issues and ensured vehicles met quality standards. Managed administrative duties and maintained accurate records while providing exceptional service.
Sales Specialist
Chase Bank
Jan 2012 - Jan 2014 (2 years)
Resolved complex requests for business account holders through various communication channels. Introduced new products and ensured smooth transactions while balancing customer and business needs.
Client Support Manager
United Acceptance
Jan 2010 - Jan 2012 (2 years)
Managed new loan accounts and provided exceptional customer service by guiding clients through the sales process. Handled inquiries via chat and email, resolving issues and conducting vehicle condition assessments.
Education
Degrees, certifications, and relevant coursework
Woolwich College
Bachelor of Arts, Sociology
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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