Looking for a job

John Iozzia

@johniozzia

Technical Account Director at Adobe who drove documented 2.42x ROI for an enterprise customer.

At Adobe, I lead product adoption, enablement, and value realization for enterprise Experience Cloud customers. For a major retailer, Adobe Ultimate Success delivered documented 2.42x ROI, with $5.02M in value against a $1.47M investment.

For a telecommunications client, I supported improvements in CSAT from 83% to 100% and average resolution time from 16 to 12 days ahead of renewal. I also supported its B2B Commerce launch.

Earlier, at PMX Agency (formerly PM Digital), I led a 60-person team across four offices and managed two P&L budgets totaling more than $13M. I integrated the Social Media and SEO practices, growing revenue from $400K to $6.5M over five years.

I established customer success practices that generated 20% incremental revenue from existing contracts and maintained a 95% renewal rate for four consecutive years. My experience also includes strategic enterprise accounts, SaaS solutions consulting, and business development.

Experience

Work history, roles, and key accomplishments

Technical Account Director

Adobe, Inc.

Oct 2021 - Nov 2026 (5 years 1 month)

Lead product adoption, enablement, and value realization across enterprise Adobe Experience Cloud customers. Align executive stakeholders, coordinate cross-functional teams, and connect platform activity to measurable customer outcomes.

Adobe Experience Cloud Adobe Workfront Adobe Experience Manager Customer Success Technical Account Management Value Realization Adoption And Success Enablement Stakeholder Alignment Retention and Renewals Upsell and Cross sell Workflow Optimization P&L management Contract Negotiation Team Leadership

Senior Solutions Consultant

Drive Action Digital

May 2019 - Oct 2021 (2 years 5 months)

Led discovery of client business and technical requirements; demonstrated SaaS platforms, supported solution implementation, and trained users across HubSpot, Zoho CRM, Hootsuite, and conferencing solutions.

HubSpot Zoho CRM Hootsuite SaaS Consulting Discovery Demos Implementation User Training

Client Solutions Lead, Strategic Enterprise Accounts

Contently

Jan 2018 - May 2019 (1 year 4 months)

Deepened executive and working relationships across strategic client accounts and identified opportunities to expand revenue. Designed a collaboration model connecting Sales, Account Management, and Customer Success within a strategic account management framework.

Strategic Account Leadership Customer Relationship Management Revenue Growth Cross Functional Collaboration Customer Success

Founder and Lead Consultant

Agency Insights Consulting

Jan 2017 - Jan 2018 (1 year)

Provided fractional executive support, consulting, and management coaching. Engagements included enterprise workflow optimization, business development assessments, customer success workshops, staff retention workshops, and vendor and technology due diligence.

Consulting Workflow Optimization Business Development Customer Success Staff Retention Vendor Due Diligence (SIG CAIQ)Technology Due Diligence

General Manager, SVP – Client Services

PMX Agency

Jan 2011 - Dec 2016 (5 years 11 months)

Led Content Marketing, Social Media, SEO, Creative, and Web Development practices. Managed two P&L budgets totaling more than $13M and a 60-person team across four remote offices, with accountability for consistent delivery and customer success.

Content Marketing Social Media SEO Creative Web Development P&L management Team Leadership Customer Success Upselling Cross Selling Renewals Customer Relationship Management

Senior Director, Enterprise and Strategic Accounts

Performics

Oct 2009 - Dec 2010 (1 year 2 months)

Developed digital marketing strategies for leading and emerging multichannel marketers, including paid search, SEO, conversion optimization, and social media.

Digital Marketing Paid Search SEO Conversion Rate Optimization Social Media Strategic Accounts

Senior Director of Business Development

Zeta Interactive

Nov 2005 - Apr 2009 (3 years 5 months)

Acquired, developed, and retained Fortune 500 clients. Built durable client relationships, supported continuity of service and customer success, and trained and mentored new sales and account team members.

Business Development Client Acquisition Customer Retention Customer Success Sales Training Mentorship

Digital Marketing Strategist

Multimedia Solutions

Aug 2004 - Sep 2005 (1 year 1 month)

Scoped and proposed custom creative, web development, and strategic consulting solutions, with a focus on dealer and reseller enablement intranet and extranet portals. Ranked as the company’s top sales producer during tenure.

Digital Marketing Creative Web Development Strategic Consulting Intranet Extranet Sales