John Githiomi

Performed billing and customer services as assigned by the company. Held a team lead position, overseeing and guiding agents, auditing their work, and training new hires.

Responsible for receiving and welcoming guests into the hotel. Handled all incoming phone calls promptly and managed guest bookings.

Inspected all tourism facilities along the coastline, ensuring licensing and quality assurance were maintained as prescribed by the Tourism Act of 2014. Collaborated closely with various hospitality and tourism facilities, including accommodation and food and beverage outlets.

Performed diverse duties including food and beverage service, food production, front office tasks, and housekeeping. Managed customer data entry and updates in the room system, collected deposits, fees, and payments, and ensured room care met standards.

Grade: C+

Attained the Kenya Certificate of Secondary Education with a grade of C+. Completed secondary education, building a strong academic foundation.

Graduated with a Bachelor of Science in Tourism Management, gaining foundational skills in research, data collection, and administration. Developed proficiency in Microsoft Excel, Word, and spreadsheets, demonstrating self-driven and adaptable qualities.