John GithiomiJG
Open to opportunities

John Githiomi

@johngithiomi

Motivated tourism management graduate with customer service expertise.

Kenya
Message

What I'm looking for

I seek a dynamic role in tourism or hospitality where I can leverage my skills and contribute to team success.

I am a Bachelor of Science in Tourism Management graduate from Pwani University, where I honed my skills in research, data collection, and administration. With two years of customer service experience, I have developed a strong foundation in managing client relationships and ensuring satisfaction. My proficiency in Microsoft Excel and Word enhances my ability to analyze data and streamline operations.

In my current role as a Billing Operations Officer and Customer Service Representative at ONQ Kenya, I lead a team, providing guidance and training to new agents while overseeing billing processes. My previous experience at Sarova Stanley Hotels as front office staff allowed me to refine my customer interaction skills, ensuring guests felt welcomed and valued. I am dedicated to continuous improvement and thrive in team-oriented environments.

Experience

Work history, roles, and key accomplishments

SH

Front Office Staff

Sarova Stanley Hotels

Jan 2021 - Jan 2022 (1 year)

Responsible for receiving and welcoming guests into the hotel. Handled all incoming phone calls promptly and managed guest bookings.

TM

Intern

Tourism Regulatory Authority – Malindi

Jan 2020 - Jan 2021 (1 year)

Inspected all tourism facilities along the coastline, ensuring licensing and quality assurance were maintained as prescribed by the Tourism Act of 2014. Collaborated closely with various hospitality and tourism facilities, including accommodation and food and beverage outlets.

PE

Attaché

Panesic Hotel Embu

Jan 2019 - Jan 2020 (1 year)

Performed diverse duties including food and beverage service, food production, front office tasks, and housekeeping. Managed customer data entry and updates in the room system, collected deposits, fees, and payments, and ensured room care met standards.

Education

Degrees, certifications, and relevant coursework

NS

Njega Boys High School

Kenya Certificate of Secondary Education, Secondary Education

Grade: C+

Attained the Kenya Certificate of Secondary Education with a grade of C+. Completed secondary education, building a strong academic foundation.

Pwani University logoPU

Pwani University

Bachelor of Science, Tourism Management

Graduated with a Bachelor of Science in Tourism Management, gaining foundational skills in research, data collection, and administration. Developed proficiency in Microsoft Excel, Word, and spreadsheets, demonstrating self-driven and adaptable qualities.

Tech stack

Software and tools used professionally

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John Githiomi - Billing Operations Officer/Customer Service Representative - ONQ Kenya | Himalayas