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@johngithiomi
Motivated tourism management graduate with customer service expertise.
I am a Bachelor of Science in Tourism Management graduate from Pwani University, where I honed my skills in research, data collection, and administration. With two years of customer service experience, I have developed a strong foundation in managing client relationships and ensuring satisfaction. My proficiency in Microsoft Excel and Word enhances my ability to analyze data and streamline operations.
In my current role as a Billing Operations Officer and Customer Service Representative at ONQ Kenya, I lead a team, providing guidance and training to new agents while overseeing billing processes. My previous experience at Sarova Stanley Hotels as front office staff allowed me to refine my customer interaction skills, ensuring guests felt welcomed and valued. I am dedicated to continuous improvement and thrive in team-oriented environments.
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Work history, roles, and key accomplishments
ONQ Kenya
Jan 2022 - Present (3 years 10 months)
Performed billing and customer services as assigned by the company. Held a team lead position, overseeing and guiding agents, auditing their work, and training new hires.
Sarova Stanley Hotels
Jan 2021 - Jan 2022 (1 year)
Responsible for receiving and welcoming guests into the hotel. Handled all incoming phone calls promptly and managed guest bookings.
Tourism Regulatory Authority – Malindi
Jan 2020 - Jan 2021 (1 year)
Inspected all tourism facilities along the coastline, ensuring licensing and quality assurance were maintained as prescribed by the Tourism Act of 2014. Collaborated closely with various hospitality and tourism facilities, including accommodation and food and beverage outlets.
Panesic Hotel Embu
Jan 2019 - Jan 2020 (1 year)
Performed diverse duties including food and beverage service, food production, front office tasks, and housekeeping. Managed customer data entry and updates in the room system, collected deposits, fees, and payments, and ensured room care met standards.
Degrees, certifications, and relevant coursework
Kenya Certificate of Secondary Education, Secondary Education
Grade: C+
Attained the Kenya Certificate of Secondary Education with a grade of C+. Completed secondary education, building a strong academic foundation.
Bachelor of Science, Tourism Management
Graduated with a Bachelor of Science in Tourism Management, gaining foundational skills in research, data collection, and administration. Developed proficiency in Microsoft Excel, Word, and spreadsheets, demonstrating self-driven and adaptable qualities.
Software and tools used professionally
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Message Johnwitness majoni
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