Open to opportunities

John Femi-Apata

@johnfemiapata

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Highly-skilled Technical Support Specialist with strong customer service expertise.

Canada

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What I'm looking for

I seek a full-time role where I can leverage my technical skills and customer service experience to enhance user satisfaction and contribute to team success.

I am a dedicated Technical Support Specialist with over 3 years of experience in providing exceptional customer service and technical troubleshooting. My background includes working with various operating systems such as Windows, MAC OS, iOS, and Android OS, allowing me to effectively engage with customers and resolve their technical issues. I pride myself on my ability to communicate clearly and provide step-by-step instructions, ensuring a positive customer experience.

Throughout my career, I have consistently demonstrated my problem-solving skills and resilience under pressure. My recent role as an IT Specialist at Innoventa Hub allowed me to implement strategic IT solutions that resulted in a 15% increase in customer satisfaction scores. I have a proven track record of maintaining high professionalism in communication, achieving a 97% customer satisfaction rate, and completing tasks on time. I am passionate about technology and continuously seek to improve my skills and knowledge to better serve my clients.

Experience

Work history, roles, and key accomplishments

IT Specialist

Innoventa Hub

Jan 2024 - Feb 2024 (1 month)

Coordinated the implementation of innovative IT solutions, leading to a 15% increase in customer satisfaction. Collaborated with teams to analyze feedback and responded to customer inquiries, maintaining a 97% satisfaction rate.

IT Business Analyst

Almond Media Ltd

Nov 2022 - Oct 2023 (11 months)

Led sessions to gather project requirements for enterprise architecture and collaborated with QA teams to develop testing plans. Created user stories and wireframes to align technology solutions with business needs.

Enterprise Architecture Wireframes

Technical Support Representative

Hugo Technologies

Mar 2022 - Nov 2022 (8 months)

Provided expert troubleshooting and customized solutions to customers, achieving a 96% satisfaction rate. Maintained product knowledge and executed flawless product setups, enhancing customer retention.

Troubleshooting Product Knowledge Retention

Education

Degrees, certifications, and relevant coursework

Centennial College

Graduate Certificate, Global Business Management

Grade: 4.0

Activities and societies: Participated in team culture and activities, ice breakers, and community events.

Completed a Graduate Certificate in Global Business Management with a focus on enhancing business skills and understanding global market dynamics.

Covenant University

Bachelor of Science, Industrial Mathematics

Activities and societies: Engaged in team culture and activities, ice breakers, and community events.

Earned a Bachelor of Science in Industrial Mathematics with a concentration in Computer Science, focusing on mathematical modeling and computational techniques.