Open to opportunities

John Cluxton

@johncluxton

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Retail manager specializing in customer service, team training, cash accuracy, and efficient inventory operations.

United States

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What I'm looking for

I’m looking for a management role where I can lead teams, improve backroom and front-end workflows, ensure cash and inventory accuracy, and coach staff to deliver outstanding customer experiences in a fast-paced environment.

I’m a dynamic Customer Service & Retail Management leader with 10+ years of experience driving team performance, operational efficiency, and customer satisfaction. I focus on conflict resolution, cash handling accuracy, inventory control, and staff development to consistently deliver exceptional results.

As a Walmart Manager, I led teams of 25+ associates across merchandise unloading and stocking while enforcing safety protocols. I improved backroom workflows, reducing shift preparation time by 20%, and directed front-end operations with 30+ associates for 1,000+ daily customers, maintaining 99.9% cash flow accuracy across 20 registers.

In restaurant roles, I’ve trained and coached teams on cooking techniques, operational procedures, and strict food safety standards. I’m committed to fostering positive workplace culture—promoting teamwork, improving efficiency in fast-paced environments, and reducing customer complaints by 25% through customer service training programs.

Experience

Work history, roles, and key accomplishments

Current

BoH Team Member

Current

Chick-fil-A

Performs back-of-house processes for preparing, cooking, and serving chicken and meals. Supports kitchen operations to meet restaurant demand.

Food Preparation Cooking Kitchen operations Food Service

Kitchen Trainer

Texas Roadhouse

Jan 2021 - Jan 2025 (4 years)

Trained new employees on cooking techniques and operational procedures while ensuring adherence to food safety standards. Managed food supplies and maintained efficiency in a fast-paced kitchen environment.

Employee Training Cooking Techniques Food Safety Kitchen operations Fast Paced Environment

Walmart Manager

Walmart

Jul 2014 - Sep 2019 (5 years 2 months)

Led merchandise unloading and stocking for 25+ associates while enforcing safety protocols and improving backroom workflows. Managed front-end operations for 30+ associates and maintained 99.9% cash flow accuracy across 20 registers while implementing customer service training to reduce complaints.

Team Leadership Merchandise Unloading & Stocking Customer Service Training Cash Handling Inventory Control Checkout Operations