John Bridwell

Responsible for people, customers, financial and operational Key Performance Indicators (KPIs) for Technical, Clinical and Project Management functions within the two-State District of Georgia and Alabama. Ensures seamless delivery of all products, software, professional services, and solutions across the Clinical, Technical, and Project Management functions based on defined scope, directing teams

Spearheaded a digital transformation plan, integrating technology to address resource needs; initiative generated incremental revenue through productivity savings. Developed a platform combining measuring progress and improvement of capability and competency level development through structured use of KPIs and daily management.

Implemented an order intake initiative that operationalized efficiencies in the initiating phase of a project, resulting in an 90% First Time Right rate and a reduction in change orders. Established a new team focused on real-time KPI tracking and predictive analytics, which improved business intelligence and facilitated data-driven decision-making.

Managed the delivery of projects in the assigned territory in North Carolina, exceeding the targeted AOP of $21M as an individual. Improved customer experience, boosting the Net Promoter Scores (NPS) by 19 points, from 63 to 82, over two years in the South Zone.

Standardized and unified project management models across North America, driving significant revenue growth and enhancing customer satisfaction. By implementing best practices, achieved notable improvements in response times, first-time fix rates, and overall customer experience.

Strategic and customer-centric professional with extensive experience driving transformations and digital innovations with global operational leadership, improving revenue, productivity, and customer satisfaction. Expert in leading high-performance project teams to drive growth, customer satisfaction, and loyalty, with experience across multiple continents and diverse customer segments.