john allen dionio
@johnallendionio
Senior Client Success Specialist at Cavista Philippines who supported healthcare providers on a cloud-based EMR/EHR platform.
PhilippinesWhat I'm looking for
At Cavista Philippines, I supported healthcare providers using a cloud-based EMR/EHR platform, helping them navigate healthcare workflows and resolve system-related concerns. I investigated technical and workflow issues, triaged support cases, and coordinated with internal teams on escalations.
At IQOR Davao, I delivered customer service and sales support, handling product concerns, order processing, and delivery inquiries. I also addressed complaints and objections while working toward service and performance targets.
Experience
Work history, roles, and key accomplishments
Senior Client Success Specialist
Cavista Philippines
Sep 2020 - Aug 2026 (5 years 11 months)
Provided client support and healthcare workflow assistance for a cloud-based EMR/EHR platform. Troubleshot technical issues, managed support cases, and coordinated with internal teams on escalations.
Customer Service and Sales Support
IQOR Davao
Jan 2020 - Feb 2020 (1 month)
Delivered customer service and sales support, handling inquiries, product concerns, and order processing. Managed complaints and objections while maintaining a positive customer experience.
Education
Degrees, certifications, and relevant coursework
University of Mindanao
Bachelor of Science, Information Technology
Bachelor of Science in Information Technology degree from the University of Mindanao, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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