Cherry Narido
@cherrynarido
Experienced client support specialist with a passion for customer care.
PhilippinesWhat I'm looking for
I am a dedicated Client Support Specialist with over 8 years of experience in customer service and recruitment. My journey began at Sutherland Global, where I honed my skills in managing high-level escalations and mentoring new agents. I have a proven track record of maintaining high quality assurance scores and resolving complex customer issues with professionalism.
Most recently, I served as a Patient Support Specialist at Eucalyptus, where I delivered empathetic support to UK-based patients. My role involved coordinating with health professionals and ensuring data accuracy using CRM systems. I am passionate about leveraging my CRM expertise to drive customer satisfaction and business growth.
Experience
Work history, roles, and key accomplishments
Patient Support Specialist (UK)
Eucalyptus
Jan 2024 - Jan 2025 (1 year)
Delivered empathetic support to UK-based patients via email, managing timely medication reminders and follow-ups. Coordinated with health professionals for prescription queries and ensured data accuracy using internal CRM systems.
Virtual Assistant
Talentpop
Jan 2023 - Jan 2024 (1 year)
Assisted e-commerce businesses with customer service, handling replacements, SKU, inventory stocks, orders, and returns. Managed customer inquiries and concerns across email and chat channels, and maintained product and inventory data using internal systems.
Senior Recruiter III
PSG Global
Jan 2021 - Jan 2023 (2 years)
Pre-screened and sourced candidates for job orders, conducting interviews and managing end-to-end recruitment. Maintained ATS and scheduled interviews, providing exceptional support to candidates during onboarding.
Client Care Representative IV
TELUS International
Jan 2019 - Jan 2021 (2 years)
Handled network troubleshooting and service issues, mentoring new hires and supporting the training team. Maintained high QA scores and resolved escalated concerns.
Consultant
Sutherland Global
Jan 2016 - Jan 2019 (3 years)
Managed high-level escalations with professionalism, monitoring and addressing abusive customer behavior. Mentored new agents and supported training programs.
Education
Degrees, certifications, and relevant coursework
Asian Institute of Computer Studies
Bachelor of Science, Business Management
2012 - 2016
Studied the fundamentals of business management. Gained knowledge in various aspects of business operations and administration.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring Cherry?
You can contact Cherry and 90k+ other talented remote workers on Himalayas.
Message CherryFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
