At GrowData, I managed identity access for the SDQS system across more than 50 district entities in test and production environments. I reduced the GLPI help-desk backlog by 40% by prioritizing and resolving access and WebServices incidents.
At GrowData, I also managed user accounts and access controls for Red CADE. I implemented OCS Inventory, increasing technology asset control by 60%, and led the migration from Windows 7 to Windows 11.
Most recently, at TSG – Secretaría General Alcaldía Mayor de Bogotá (OTIC), I managed Level 1 and 2 support incidents in person and remotely, administered GLPI tickets, and supported users in Windows and Microsoft Outlook environments. I also administered user access in Active Directory and maintained SLA compliance.
My work is grounded in ITIL practices, identity and access management, and information security. I hold ISO/IEC 27001:2022, Microsoft Azure Fundamentals AZ-900, and AWS Cloud Practitioner certifications.
