Kevin Garcia

I’m a dedicated systems and security professional with 5+ years of experience in global remote environments, specializing in Identity and Access Management (IAM) and Cloud Security. I strengthen organizational security posture through proactive monitoring and incident response, with an emphasis on keeping business continuity intact.

In my current role, I serve in SOC operations and Security Operations & Monitoring by using Microsoft Defender and Microsoft Sentinel to respond quickly to authentication and system-level alerts. I administer user lifecycles, permissions, and RBAC across multiple SaaS platforms, and I act as the primary technical escalation point for complex authentication and hardware incidents.

I also focus on security documentation and operational consistency—developing internal Standard Operating Procedures (SOPs) and troubleshooting guides to reduce repeat risks. Using ManageEngine, I manage and secure cloud-based accounts and infrastructure so remote endpoints comply with access control policies.

Previously at Emergia BPO, I owned day-to-day systems operations in a 24/7 nearshore environment, ensuring 500+ agents had stable platform availability across enterprise clients. I led advanced troubleshooting across hardware, endpoint, and network layers, managed SLAs to reduce downtime, and helped standardize secure onboarding/offboarding for distributed teams.