Open to opportunities

John Acosta

@johnacosta1

I support employee benefits operations and service delivery for insurance and consulting organizations.

I'm a Benefits Analyst at Brown & Brown Insurance, building on benefits and service delivery experience gained at Mercer.

At Mercer, I worked as a Service Delivery Analyst and Benefits Counselor, supporting benefits-related services and client needs.

Earlier, I provided administrative support at Beth Israel Deaconess Medical Center, maintaining physicians' schedules, preparing monthly statistical reports, and delivering clear, timely customer service. My background also includes merchandising coordination, sales support, and supervision.

Experience

Work history, roles, and key accomplishments

Current

Benefits Analyst

Current

Brown & Brown Insurance

Jun 2022 - Present (4 years 3 months)

Analyzes and administers employee benefits programs, providing support and guidance to clients. Ensures accurate and timely processing of benefits-related tasks.

Service Delivery Analyst

Mercer

Mar 2020 - Jan 2022 (1 year 10 months)

Worked as Service Delivery Analyst at Mercer.

Benefits Counselor

Mercer

Aug 2018 - Mar 2020 (1 year 7 months)

Worked as Benefits Counselor at Mercer.

Sales Associate/Assistant

NanoFixit

Feb 2017 - Oct 2017 (8 months)

Worked as Sales Associate/Assistant at NanoFixit.

Supervisor

Alchemix the Booze Lab Mobile Bar

Jul 2016 - Jul 2017 (1 year)

Worked as Supervisor at Alchemix the Booze Lab Mobile Bar.

Administrative Assistant

Beth Israel Deaconess Medical Center

Mar 2012 - Mar 2016 (4 years)

Provides excellent customer service in person and over the phone. Responds to daily tasks and/or requests in a timely manner and provides clear and accurate information within scope of knowledge and authority. Maintains physicians' clinical schedules and calendars. Prepares monthly statistical reports.

Merchandise Coordinator

TJ Maxx

May 2011 - Mar 2012 (10 months)

Establishes merchandising plan and priorities for men and children's department. Ensures quick and efficient flow of goods into and around the department, while maintaining an easy to shop sales floor that features new and fresh merchandise daily. Trains store associates on proper merchandising procedures and delegates daily task to.