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John Abraham

@johnabraham

Operations analyst at Markem-Imaje who improved Salesforce data quality, cutting monthly account corrections from 100 to 20.

United States

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At Markem-Imaje, I owned Salesforce data integrity and commercial reporting for North America and Latin America. By auditing account classifications and account size, I reduced monthly account corrections from 100 to 20.

I also built contract-sales and account activity reporting, including a dashboard tracking 40+ account managers against monthly visit goals. Salesforce Maps analysis surfaced regional upgrade opportunities, while renewal reporting helped salespeople follow up on previously missed purchases.

At TK Elevator, I delivered pipeline, profitability, and contract-compliance reporting for National Account Managers. Earlier, at Anderson Business Advisors, I helped build Power BI KPI dashboards, partnered on invoice automation covering 1,000+ invoices annually, and built the Salesforce report HR adopted for monthly commission payouts.

Experience

Work history, roles, and key accomplishments

Operations Business Analyst

Markem-Imaje

Apr 2025 - Jan 2026 (9 months)

Salesforce and analytics lead for North America and Latin America commercial operations, owning CRM data integrity, dashboards, and territory and activity reporting for sales leadership. Improved CRM data quality by auditing account classifications and account size, reducing monthly account corrections by 80%.

Salesforce Salesforce Maps Data Integrity KPI Dashboards Territory Planning Activity Tracking Contract Sales Excel PowerPoint

Business Intelligence Analyst

TK Elevator

Jul 2024 - Apr 2025 (9 months)

Analytics partner to the National Accounts team, delivering pipeline, profitability, contract performance, and production reporting for account managers and leadership. Built bi-weekly contract-fulfillment reports, reducing penalty exposure and increasing reporting efficiency by 30%.

Pipeline Analysis Profitability Analysis Contract Compliance Excel PowerPoint Data Visualization Forecasting

Data Analyst / Renewal Auditor

Anderson Business Advisors

Oct 2018 - Jul 2024 (5 years 9 months)

Promoted into a dual role combining renewal audits and data analytics, supporting Power BI KPI dashboards and Salesforce reporting, and contributing to a major invoicing automation project. Recovered approximately $3,000 in monthly revenue by auditing missing service invoices.

Power BI Salesforce SQL KPI Dashboards Process Automation Data Auditing Root Cause Analysis SOP Documentation

Agreement Processor

Anderson Business Advisors

Apr 2017 - Oct 2018 (1 year 6 months)

Managed Salesforce service agreements while supporting live event sales, subscription rollouts, and post-sale service fulfillment for the Sales Department. Maintained accurate Salesforce service agreements in real time, strengthening CRM data integrity.

Salesforce Data Integrity Transaction Processing Service Fulfillment Account Management

Research Specialist

Colliers International Atlanta

Jun 2015 - Feb 2017 (1 year 8 months)

Provided research and analytical support to the Land Advisory Department, producing comparative property studies and client-ready sales materials for property advisors. Conducted comparative analyses of industrial, residential, and commercial properties in Excel.

Excel Market Research Property Analysis Data Reporting Presentation Materials