JNJohann Nodado
@johannnodado
Dedicated healthcare virtual assistant with strong administrative skills.
PhilippinesWhat I'm looking for
I am a healthcare virtual assistant with a strong background in managing administrative tasks and providing excellent customer service. My experience includes handling 60-100 inbound and outbound calls daily, managing patient authorizations, and ensuring compliance with medical regulations. I pride myself on my ability to maintain accurate records and documentation, which is crucial in the healthcare industry.
Throughout my career, I have demonstrated my proficiency in MS Office and data analysis, which has allowed me to streamline processes and improve efficiency. My time at Alorica as a chat support agent honed my communication skills, where I assisted multiple customers and became a subject matter expert. I am adaptable, self-motivated, and thrive in team environments, consistently achieving top performance metrics.
Experience
Work history, roles, and key accomplishments
Healthcare Virtual Assistant
Hello Rache
Aug 2023 - Jan 2025 (1 year 5 months)
Managed a high volume of inbound and outbound calls daily, handling scheduling, rescheduling, cancellations, and confirmations. Processed patient authorizations, insurance verification, and order processing to ensure timely approvals. Maintained accurate records and documentation while ensuring compliance with insurance policies and medical regulations.
Chat Support
Alorica ABB Pasay
Jun 2022 - Jun 2023 (1 year)
Provided chat support to multiple customers simultaneously, completing necessary paperwork efficiently. Became a subject matter expert, assisting newly hired agents with complex queries. Achieved recognition as the top team across all sites for several consecutive months.
Review of Records
E-Data Services Phils., Inc.
Apr 2021 - Jul 2021 (3 months)
Summarized and translated patients' medical records from various clinics and charts. Followed specific guidelines provided by each client. Ensured accuracy and adherence to established protocols during the review process.
Education
Degrees, certifications, and relevant coursework
UNIVERSITY OF PERPETUAL HELP - DR. JOSE G. TAMAYO
BS Physical Therapy, Physical Therapy
2013 - 2019
Completed 10 months of internship programs in different healthcare clinics.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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