Open to opportunities

Boitumelo Sethunya Mmolai

@boitumelosethunyammo

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Retail banking and telesales professional specializing in loan processing, CRM, and KYC compliance.

Botswana

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What I'm looking for

I’m looking for a banking role where I can own loan processing, KYC compliance, and CRM-driven pipeline visibility—while supporting credit assessment, collections follow-up, and customer onboarding to reduce delays and strengthen customer outcomes.

I’m a retail banking and telesales professional with a Bachelor of Business Administration in Leadership and Change Management and a Postgraduate Certificate in Enterprise Risk Management. I combine practical retail banking operations and customer data administration with a strong focus on risk-aware decision-making.

In my experience, I manage end-to-end personal account openings and loan applications by reviewing documentation, verifying KYC compliance, and supporting assessment through documentation review. I’ve helped reduce processing delays through accurate onboarding, clear customer guidance, and strict adherence to internal controls and regulatory standards.

I leverage Salesforce CRM and Power BI reporting to log interactions, update customer profiles, and track pipeline activity with structured reporting. I also support credit assessment, debt follow-up and collections, and product advisory—aligning customer needs with appropriate financial solutions while maintaining customer trust, data integrity, and disciplined operational execution.

Experience

Work history, roles, and key accomplishments

Telesales Customer Service Consultant

Stanbic Bank Botswana

Sep 2020 - Jun 2025 (4 years 9 months)

Managed end-to-end personal account openings and loan applications by reviewing documentation and verifying KYC and regulatory compliance, helping reduce processing delays. Used Salesforce and Power BI to log interactions, update customer profiles, and track pipeline performance while supporting collections follow-ups and affordability assessments.

Loan Processing Credit Assessment KYC Compliance Regulatory Compliance Salesforce CRM Power BI Customer Onboarding

Sales Representative

Chepoh Investments

Jan 2019 - Aug 2019 (7 months)

Marketed broadband packages through consultative customer discussions, matching products to client usage needs and explaining pricing, contract terms, and service features. Managed lead follow-ups, handled objections, and coordinated with installation teams to ensure smooth service activation and customer satisfaction.

Consultative Selling Lead Follow Up Objection Handling Customer Service Support Installation Coordination Sales Pipeline Management

Lead Generator

Barclays Bank Botswana

Sep 2007 - Nov 2008 (1 year 2 months)

Generated retail banking and loan leads by qualifying walk-in and external prospects and referring them to relationship officers. Conducted initial needs assessments, maintained structured lead records for follow-up tracking, and communicated product features and eligibility criteria to reduce incomplete applications.

Lead Generation Retail Banking Referrals Opportunity Qualification Record keeping