At Europ Assistance, I managed customer queries and requests, following cases through to resolution and coordinating with other teams to support a positive experience.
I handled incidents in high-demand environments while meeting quality and customer service standards.
At CAT Technologies, working with Banco Santander as the client, I managed a customer portfolio, responded to enquiries and complaints, and supported customer loyalty and retention.
Earlier, as a Laboratory Technician at Esminsa Clinical, I processed samples, cared for patients, and managed supplies and stock in line with quality and safety protocols.
