At Siemens Healthineers, I coordinated the technical team and managed service incidents, prioritizing urgent cases and ensuring timely attention.
I handled customer inquiries and complaints, followed cases through to resolution, and planned technician visits by assigning resources and managing schedules.
I also coordinated logistics for service visits and managed repair parts, from checking stock and placing factory orders to following up on ETAs. I used SAP for operational and technical service management.
Previously, I coordinated technical service at Tridiagnos S.A., scheduling visits and preparing preventive maintenance plans and quotations. My experience also includes accounting support, invoicing, and administrative work.
