Joffry Brusse

I help organisations improve operational performance while keeping day-to-day operations running smoothly.

I work with leadership teams that are scaling, transforming, or struggling with execution across complex, multi-team environments. My focus is on turning strategy into reliable outcomes by improving how work flows through the organisation—without introducing unnecessary bureaucracy or disrup

Global travel with family, strengthening cross-cultural leadership and adaptability.
Continued professional development in AI applications, automation, and modern operating models.
Returned market-ready for senior operations and delivery leadership roles.

Continued professional development in AI applications, automation, and modern operating models. Returned market-ready for senior operations and delivery leadership roles.

I became part of the Jobadder adventure to focus on continuous improvement from within the organisation, making sure we are set up for success and dealing with rapid growth sustainably, whilst maintaining high quality.
Reporting into the CFO and managing our RevOps team and Business Intelligence.
Working on synergies, cross-functional collaboration, tech stack overhaul, process improvements, ISO2

As part of the eBay Classifieds Group, I transferred to Gumtree Australia and moved to Sydney.
Reporting into the CTO, I focused on the overall successful delivery of both local and global initiatives by
monitoring and improving organizational processes and teams, with the aim of making them as efficient as possible.
Research and analysis feature heavily in my role, in order to map out all workfl

As part of the eBay Classifieds Group, I moved into this role at Marktplaats. My key responsibility is to create and manage a program around our ambition to achieve full transparency and alignment of product impact on our company OKR's.
I'm accountable for impact delivered by our talented cross-functional teams' Dual Track Agile operational processes. In other words, make sure the delivered init

As senior I was managing multiple, highly complex, technical projects simultaneously.
The mojority of these projects were migrations and integrations with 3rd parties for Marktplaats to improve Marktplaats technology, functionality and the user experience.

In this role I had to combine different teams from different companies who use different ways of working/ developing in order to create the p

As a CS project manager, I Managed all CS related projects for our back-office tools being used by the Operations group. From moderation tools, automation tools, data extraction or integrations to implementing an IVR (Interactive Voice Response) from the ground up, enabling faster and better customer support.

I was leading a team and alongside my job as people manager, I was focussed on improving processes and performance for outsourced Customer Service responsibilities. By managing/ collaborating with our remote partner and teams we setup new ways of working, processes, reporting and communications.

Set-up and lead the 2nd line support team in order to provide better customer service on complicated and technical user problems.

Building a strong worldclass team from the bottom up, by starting outbound activities to provide service and create awareness for B2C customers, using API interfaces from marktplaats partners.

Leading a team in a dynamic organisation within flexible work hours to improve site cleanliness and coach, train and inspire teammembers.

I've worked on at several navy ships in logistic services where I took part in several tours over a 4 year period.

Completed a project management program at ISBW Amsterdam, graduating in 2012.