Accomplished IT leader offering over 30 years of computer industry experience. Dedicated team player with demonstrated process improvement and leadership experience. Possess a B.S. in Business, tailored around MIS. Experience includes:
· Leading and mentoring teams locally and dispersed across the country including recruiting, evaluating new and existing employees as well as vendor selection/management for special projects, and ongoing training of existing staff to align with organizational goals
· Achieved an increased level of support through improving support best practices following ITIL methodologies through procedure redesign and implementation to minimize support times including collaborating with other department heads on organizational process improvements. Some examples include:
o Documentation review and standardization
o Automation design for repeatable processes
o Business process redevelopment for efficiency and accuracy
· Successfully implemented numerous projects on-time and under budget following SDLC principles from requirements gathering through budgeting, vendor evaluation/selection, implementation, and follow up with a keen focus on cost and organizational goals. Some projects include:
o Email migrations to parent domains after mergers
o Intune and Autopilot implementations and on-going support
o Microsoft Defender security stack implementation including scripting to standardize across clients (Defender for Endpoint, Defender for 365, Defender for Entra, Sentinel, etc…)
o Infrastructure modernization and MSP consolidation for a large group of dental facilities
o Infrastructure migration from on-prem to cloud in both AWS and Azure
o Multiple MFA/SAML integrations over many clients
o AI integration advisement and implementation
· Economized hardware and software budgets through proactive research into creative strategic solutions for complex organizational issues
· Focused organizational efforts by continually developing and analyzing reports for upper management on all IT facets
