Open to opportunities

Vincent Richards

@vincentrichards

Enterprise IT Systems Lead modernizing infrastructure and embedding AI automation to improve mission-critical operations.

United States

Message

What I'm looking for

I’m looking for remote IT leadership roles focused on AI operations and infrastructure modernization—owning enterprise systems, improving uptime and security, and automating workflows with context-aware generative AI.

I’m an Enterprise IT Systems Lead with 20+ years of progressive experience across infrastructure modernization, fiber optic construction, IAM governance, and AI-augmented operations management. I’ve led mission-critical deployments for global logistics, DoD classiﬁed networks, and Fortune-level media corporations.

Most recently, I served as the sole IT Systems Lead for a global logistics company until corporate acquisition (Apollo Capital, Jan 2026). I maintained 99%+ uptime, achieved zero unauthorized access incidents through enterprise-wide Microsoft Entra ID (Azure AD) and Hybrid IAM with MFA/RBAC/privileged access governance, and delivered secure VPN + remote access within 72 hours during COVID-19.

I’m uniquely positioned to deprecate operational inefficiency by embedding context-aware AI automation directly into enterprise infrastructure, backed by a rare AI “trifecta” of certifications (Microsoft AI Product Manager, Google AI Professional, Anthropic AI Fluency). I also optimize ITSM workflows—reducing average ticket resolution time by 35%—and command end-to-end asset lifecycles with $250K+ in hardware/software governance.

Experience

Work history, roles, and key accomplishments

Enterprise IT Systems Lead

Intermodal Tank Transport (ITT)

Aug 2019 - Jan 2026 (6 years 5 months)

Served as sole IT Systems Lead for a global logistics operation, maintaining 99%+ uptime for mission-critical transport management systems across multiple international sites. Administered enterprise Microsoft Entra ID with hybrid IAM governance (MFA, RBAC, privileged access) achieving zero unauthorized access incidents, and reduced average IT ticket resolution time by 35% through ITSM root-cause

Microsoft Entra ID MFA Zero Trust AI Workflow Automation

IT Project Manager

OneSource Building Technologies

Feb 2016 - Mar 2019 (3 years 1 month)

Directed AT&T MDU and DoD SIPRNet classified fiber optic network deployments, delivering complex multi-site infrastructure projects on time and within budget. Managed end-to-end project lifecycles (scope, cost, scheduling, staffing, vendors) and coordinated procurement, staging, and secure hardware deployments.

SIPRNet DoD Classified Networks Project Management Procurement And Staging Hardware Deployments Vendor coordination

Help Desk & Backup SysAdmin

McConnell & Jones

Mar 2014 - Feb 2016 (1 year 11 months)

Provided Tier I/II desktop support and acted as backup IT SysAdmin in a fast-paced professional services environment. Administered SharePoint (site architecture, document libraries, RBAC) and led a digital transformation to migrate physical records to cloud storage using OCR and Go File Room, enabling a paperless workflow.

Desktop Support SharePoint Administration RBAC Deltek Costpoint Knowledge Management

IT Support & Fiber Coordinator

WarnerMedia / Time Warner Cable

Jan 2002 - Jan 2013 (11 years)

Managed and reported on fiber optic construction projects across NYC, overseeing 200+ cell tower and backhaul sites monthly using Salesforce and enterprise asset databases. Produced fiber engineering drawings in AutoCAD/MicroStation and delivered Tier 1/2 enterprise support including Active Directory, Microsoft Exchange, Group Policy, DHCP/DNS, and VOIP provisioning.

Fiber Optic Construction Microstation Salesforce Active Directory Group Policy DHCP Tier 1 Support