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Joe Pohdweng

@joepohdweng

IT Infrastructure Engineer at Sonicbolt Technologies who supported Windows and Linux environments and troubleshot cloud infrastructure.

India

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At Sonicbolt Technologies, I provided Level 1, Level 2, and Level 3 technical support across Windows and Linux environments. I supported Microsoft 365 and Microsoft Teams, and administered Active Directory and Entra ID user accounts.

I also troubleshot network connectivity, supported VMware ESXi, Hyper-V, and VirtualBox environments, and performed AWS and Microsoft Azure operations including VM deployment, networking, and administration. Previously, I provided technical support for IT and CCTV systems at TechLife and supported end users at Digital Hub.

Experience

Work history, roles, and key accomplishments

IT Infrastructure Engineer

Sonicbolt Technologies

Jan 2023 - Jun 2026 (3 years 5 months)

Provided Level 1, Level 2, and Level 3 technical support to end users across Windows and Linux environments. Administered Active Directory and Entra ID, supported Microsoft 365, and troubleshot network connectivity issues.

Windows Linux Microsoft 365 Microsoft Teams Active Directory Entra ID TCP IP DNS DHCP VLAN IPsec VPN VMware ESXi Hyper V VirtualBox AWS Azure

IT / CCTV Technician

TechLife

Feb 2021 - Dec 2022 (1 year 10 months)

Provided technical support for hardware, software, network connectivity, and CCTV systems. Installed, configured, maintained, and troubleshot IT and security equipment.

hardware troubleshooting Software Troubleshooting Network Connectivity CCTV systems IT equipment support

Technical Support Engineer

Digital Hub

Jan 2017 - Jan 2021 (4 years)

Provided technical support to end users, resolving hardware, software, and connectivity issues. Diagnosed computer and peripheral device problems and performed troubleshooting.

hardware troubleshooting Software Troubleshooting Connectivity Issues Peripheral Devices Customer Support