Joel UserJU
Looking for a job

Joel User

@joelsgomez

Dedicated account manager with expertise in technical support and e-commerce.

United States
Message

What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my technical skills to enhance customer experiences.

I am an experienced account manager with a strong background in technical support and e-commerce. Over the past few years, I have successfully streamlined operations and improved productivity in various roles. At Median Media, I led a team of photographers and implemented inventory management systems that significantly enhanced data accuracy and efficiency.

My previous experience as an E-commerce and Inventory Specialist allowed me to optimize product listings and improve sales performance through effective SEO strategies. I pride myself on my ability to manage customer inquiries efficiently, ensuring high levels of satisfaction and retention. With a Bachelor’s degree in Software Engineering and certifications in IT support and front-end development, I am well-equipped to tackle challenges in the tech industry.

Experience

Work history, roles, and key accomplishments

MM
Current

Account Manager

Median Media

Nov 2020 - Present (4 years 8 months)

As an Account Manager, I streamlined inventory updates and coordinated with sales and service teams to enhance vehicle listing accuracy, boosting productivity by 25%. I also led a photography team, improving efficiency and reducing retake rates, while authoring documentation that cut training time by 30%.

Education

Degrees, certifications, and relevant coursework

Western Governors University logoWU

Western Governors University

Bachelor of Science, Software Engineering

2022 - 2026

Currently enrolled in a Bachelor's of Science program focusing on Software Engineering with a specialization in JavaScript. The curriculum covers various aspects of software development and programming.

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Joel User - Account Manager - Median Media | Himalayas