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Joel User

@joelsgomez

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Dedicated account manager with expertise in technical support and e-commerce.

United States

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my technical skills to enhance customer experiences.

I am an experienced account manager with a strong background in technical support and e-commerce. Over the past few years, I have successfully streamlined operations and improved productivity in various roles. At Median Media, I led a team of photographers and implemented inventory management systems that significantly enhanced data accuracy and efficiency.

My previous experience as an E-commerce and Inventory Specialist allowed me to optimize product listings and improve sales performance through effective SEO strategies. I pride myself on my ability to manage customer inquiries efficiently, ensuring high levels of satisfaction and retention. With a Bachelor’s degree in Software Engineering and certifications in IT support and front-end development, I am well-equipped to tackle challenges in the tech industry.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Median Media

Nov 2020 - Present (5 years 7 months)

As an Account Manager, I streamlined inventory updates and coordinated with sales and service teams to enhance vehicle listing accuracy, boosting productivity by 25%. I also led a photography team, improving efficiency and reducing retake rates, while authoring documentation that cut training time by 30%.

Inventory Management Team Leadership Google Suite Data Analysis Process Improvement Documentation Training Productivity Communication

E-commerce and Inventory Specialist

Medical Equipment Dynamic

Sep 2018 - Sep 2019 (1 year)

In this remote role, I optimized product listings to enhance visibility and conversion rates, implemented SEO strategies to boost sales performance, and managed customer inquiries through ticketing systems, significantly reducing response times.

SEO Optimization Customer Service Ticketing Systems Sales Analysis Data Entry Market Research Communication Remote Work

Tier 1 Help Desk

itWORKS!

Sep 2016 - Dec 2017 (1 year 3 months)

As a Tier 1 Help Desk technician, I managed over 50 support tickets weekly, achieving a high resolution rate and improving user satisfaction. I facilitated communication between teams, ensuring compliance with service-level agreements and enhancing troubleshooting accuracy.

Technical Support Ticketing Customer Satisfaction Communication Troubleshooting Problem Solving IT Support

Education

Degrees, certifications, and relevant coursework

Western Governors University

Bachelor of Science, Software Engineering

2022 - 2026

Currently enrolled in a Bachelor's of Science program focusing on Software Engineering with a specialization in JavaScript. The curriculum covers various aspects of software development and programming.