joel ngombwa

I am a dedicated, guest-focused hospitality and security professional with hands-on experience as a barista/waiter and in multiple security roles. I prioritize attentiveness, promptness, and professionalism to ensure memorable guest experiences while maintaining a warm and welcoming demeanor.

I have worked at Great Seasons Hotel — preparing espresso-based drinks, handling payments, addressing customer inquiries and complaints, and coordinating with kitchen and bar staff to ensure timely service. In security, I have experience as a CCTV operator, security officer, and providing VIP protection, including monitoring live footage, guiding response teams, and assisting investigations.

I bring a team-oriented mindset, adaptability in fast-paced environments, strong communication and computer skills, and a focus on high standards of service and safety to support both guest satisfaction and effective security operations.