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@joelngombwa
Guest-focused hospitality and security professional delivering attentive service and safety.
I am a dedicated, guest-focused hospitality and security professional with hands-on experience as a barista/waiter and in multiple security roles. I prioritize attentiveness, promptness, and professionalism to ensure memorable guest experiences while maintaining a warm and welcoming demeanor.
I have worked at Great Seasons Hotel — preparing espresso-based drinks, handling payments, addressing customer inquiries and complaints, and coordinating with kitchen and bar staff to ensure timely service. In security, I have experience as a CCTV operator, security officer, and providing VIP protection, including monitoring live footage, guiding response teams, and assisting investigations.
I bring a team-oriented mindset, adaptability in fast-paced environments, strong communication and computer skills, and a focus on high standards of service and safety to support both guest satisfaction and effective security operations.
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Work history, roles, and key accomplishments
ISCO Security Company Ltd
Jan 2022 - Jan 2022 (0 months)
Provided personal protection services for VIPs, maintained close protection protocols, and ensured client safety during assignments in 2022.
ISCO Security Company Ltd
Nov 2018 - Dec 2021 (3 years 1 month)
Performed security patrols and protection duties, maintained site safety from Nov 2018 to Dec 2021, and supported VIP protection and response coordination as needed.
ISCO Security Company Ltd
Nov 2017 - Oct 2018 (11 months)
Monitored live CCTV feeds, provided real-time updates to on-ground teams, assisted investigations by retrieving video clips, and maintained vigilance during long or night shifts.
Great Seasons Hotel
Jan 2015 - Dec 2016 (1 year 11 months)
Prepared espresso-based beverages and brewed coffee/tea, handled orders and payments accurately, and resolved guest issues to maintain high satisfaction and encourage repeat visits.
Degrees, certifications, and relevant coursework
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