Bigman Hope
@bigmanhope
Hospitality professional with strong customer service and teamwork skills.
What I'm looking for
I am a hospitality professional with practical experience as a waiter in hotel and café environments, committed to delivering excellent customer service and effective teamwork. I have worked at Eastland Hotel (2019–2021) and Stop and Shop Coffee House (2021–2024), where I developed time management and communication skills.
I hold vocational training in baking (Peace Bakery, March 2017) and face painting (F.P pros, Jan 2016), and I am comfortable with basic computer tools including Microsoft Word and Excel. I speak Kinyarwanda, English, Swahili, French, and Luganda, which helps me serve diverse customers.
I am reliable, service-oriented, and eager to contribute to a hospitality team that values customer experience and professional growth.
Experience
Work history, roles, and key accomplishments
Waiter
Stop and Shop Coffee House
Jan 2021 - Jan 2024 (3 years)
Served customers and supported daily café operations at Stop and Shop Coffee House, maintaining service standards from 2021 to 2024.
Waiter
Eastland Hotel
Jan 2019 - Jan 2021 (2 years)
Provided customer service and front-of-house support at Eastland Hotel, handling orders and improving guest satisfaction during 2019–2021.
Education
Degrees, certifications, and relevant coursework
Bigman hasn't added their education
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