Open to opportunities

joelle tiemeni

@joelletiemeni

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Experienced credit manager with a strong background in debt recovery.

United Kingdom

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am an organized, efficient, and diligent professional with a solid foundation in billing, debt recovery, credit management, and cash collection operations. Throughout my career, I have developed and implemented effective collection strategies that maintain high service standards while increasing recovery rates. My strong analytical ability and confidence in decision-making have positively impacted my company's bottom line.

In my current role as a Credit Team Leader at Asset Alliance Group, I oversee cash collection, manage debtor KPIs, and implement strategies to minimize risk. My efforts have resulted in a 32% reduction in credit losses and a successful collection rate of 98.6% of overdue payments within 10 days. I am passionate about optimizing credit approval processes and enhancing operational efficiencies to support business goals.

With a deep understanding of UK recovery law and a commitment to balancing debt recovery with customer relationships, I continuously strive to improve processes and services. My experience managing large portfolios and developing credit policies has equipped me with the skills necessary to excel in challenging environments and deliver exceptional results.

Experience

Work history, roles, and key accomplishments

Current

Credit Team Leader

Current

Asset Alliance Group

Jan 2022 - Present (3 years 5 months)

Developed and executed collection strategies, overseeing cash collection and managing debtor KPIs. Monitored delinquent accounts, handled disputes, and oversaw final debt recovery and litigation processes. Optimized credit approval and collection processes, improving operational efficiencies and reducing credit losses by 32%.

Debt Collection Financial Analysis Risk Assessment SAP Oracle Salesforce Negotiation Leadership

Credit Manager

Flint Group

Jan 2019 - Dec 2021 (2 years 11 months)

Monitored credit performance and identified potential areas of risk, leading to reduced credit losses. Managed a portfolio of 5900 clients, successfully collecting 98% of overdue payments within 7 days. Developed and implemented a credit policy and procedures manual that improved customer service and compliance.

Credit Risk Management Financial Analysis Risk Assessment Policy Development Debt Collection

Credit and Billing Manager

Hydro Quebec

Feb 2015 - Oct 2018 (3 years 8 months)

Reviewed and approved credit applications, analyzing financial statements to assess creditworthiness and set credit limits. Implemented automated billing processes, reducing errors by 76%, and resolved customer billing disputes. Performed reconciliations between general ledger, bank accounts, and credit card accounts.

Billing Financial Analysis Reconciliations Internal Controls Dispute Resolution

Credit Controller Team Leader

Euro Car Parts

Feb 2011 - Oct 2015 (4 years 8 months)

Led a team of credit controllers, overseeing debt recovery and managing client accounts. Ensured timely collection of payments and resolved complex customer issues.

Team Leadership Debt Collection Account Management

Credit Controller

NCH Europe

Feb 2008 - Oct 2010 (2 years 8 months)

Managed a portfolio of accounts, responsible for debt collection and payment reconciliation. Negotiated payment plans with delinquent customers to minimize losses.

Debt Collection Negotiation

Education

Degrees, certifications, and relevant coursework

BPP/ICA

Diploma, Compliance and Risk Management

Completed a diploma focusing on compliance and risk management principles. Gained knowledge in regulatory requirements and risk assessment strategies.

University of Wolverhampton

Postgraduate Diploma, Accounting and Finance

Undertook a postgraduate diploma in accounting and finance. Developed a solid foundation in financial reporting, analysis, and management accounting.

University of Buea

Bachelor of Science, Economics

Studied for a Bachelor of Science in Economics, focusing on economic theories, statistical analysis, and financial markets. Gained strong analytical and problem-solving skills applicable to various economic contexts.