Mercy Marimbi
@mercymarimbi
I manage site operations, teams, sales, stock, and customer service.
United Arab EmiratesWhat I'm looking for
At Emirates Petroleum Products Company (ENOC/EPPCO) in Dubai, I manage daily site operations, stock transfers, sales banking, reporting, and policy compliance.
I mentor staff to meet performance targets, maintain stock availability, and resolve customer complaints professionally and promptly. My work combines people management, operational efficiency, and high standards of integrity.
Previously, I supported customers and sales teams at TransUnion Africa and Fast Lane Import & Export Company Ltd, achieving a consistent 95% customer satisfaction rating at TransUnion. I bring experience in customer service, sales reconciliation, payment processing, staff training, and cross-department coordination.
Experience
Work history, roles, and key accomplishments
Assistant Manager
Emirates Petroleum Products Company (ENOC/EPPCO)
Oct 2015 - Jun 2026 (10 years 8 months)
Managed day-to-day site operations, mentored staff, banked daily sales, and ensured stock availability and compliance with company policies.
Managed customer inquiries and complaints, assisted in developing service procedures, trained new staff, and achieved a 95% customer satisfaction rating.
Sales Representative
Fast Lane Import & Export Company Ltd
Jan 2003 - Feb 2005 (2 years 1 month)
Assisted customers in purchasing motor vehicles, processed payments, prepared import declaration forms, and performed daily sales reconciliation.
Education
Degrees, certifications, and relevant coursework
First Aid Training
First Aid Training Certificate, First Aid
2020 - 2020
Completed First Aid Training in 2020.
Firefighting and Fire Warden Training
Firefighting and Fire Warden Certificates, Fire Safety
2018 - 2018
Completed Firefighting and Fire Warden training in 2018.
Medal Lane Business College
Certificate in Sales and Marketing, Sales and Marketing
2005 - 2006
Completed a Certificate in Sales and Marketing at Medal Lane Business College from 2005 to 2006.
The Coda Institute
Certificate in Computer Studies, Computer Studies
1999 - 1999
Completed a Certificate in Computer Studies at The Coda Institute in 1999.
Uthiru High School
High School Diploma, General Studies
1994 - 1997
Attended Uthiru High School in Kenya from 1994 to 1997.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
Skills
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