Joel Hernandez
@joelhernandez
Customer service professional with 10 years of sales experience.
What I'm looking for
I'm Joel, a dedicated customer service professional with over 10 years of experience in sales and inventory management. My journey began with a passion for helping others, which led me to establish my own cell phone and electronics repair service, That Phone Guy, where I excelled in managing advertising, inventory, and customer relations.
Throughout my career, I have honed my skills in communication, problem-solving, and critical thinking. I take pride in my ability to resolve customer issues efficiently and effectively, ensuring a positive experience for every client. My commitment to excellence is reflected in my achievements, including a significant increase in my investment returns as a cryptocurrency investor, where I utilized data analysis software to make informed decisions.
Experience
Work history, roles, and key accomplishments
Owner/Customer Service Rep/Lead Tech
That Phone Guy
May 2013 - Present (12 years)
Managed advertising, inventory, sales, customer service, and repairs for a cell phone and electronics repair service. Ensured efficient operations and high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Amarillo College
Associate's Degree, Business Management
Completed a study program focusing on core business principles. Coursework included business management, computer applications, and an introduction to Microsoft Excel, alongside accounting and bookkeeping fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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