Open to opportunities

Jody Rawls

@jodyrawls

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Dedicated office manager with extensive experience in customer service.

United States

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What I'm looking for

I am seeking a role that values teamwork and offers opportunities for growth.

I am an experienced office manager with a strong background in customer service and team management. Currently, I lead a team at Rick Drew State Farm, where I have successfully hired and trained new members, assisted with sales techniques, and managed customer complaints. My focus on creating personalized goals for my team has led to exceeding sales minimums in both Property & Casualty and Life & Health insurance.

Prior to my current role, I held various positions at Hilton, where I directed housekeeping operations and ensured quality service standards. My experience includes managing budgets, training staff, and maintaining high cleanliness standards across all areas of the hotel. I pride myself on my attention to detail and my ability to resolve customer issues effectively.

Experience

Work history, roles, and key accomplishments

Current

Office Manager

Current

Rick Drew State Farm

Aug 2023 - Present (2 years)

Hired and trained new team members, completing PFA documentation and deposits. Assisted the team with sales techniques, customer service, and de-escalation, while overseeing all customer and teammate concerns.

Team Management Sales Customer Service Office Management Leadership Account Management Risk Management

Team Member - Account Management / Sales

Rick Drew State Farm

Oct 2021 - Present (3 years 10 months)

Managed customer accounts, exceeding sales minimums for P&C and L&H insurance. Aided customers with documentation, signatures, and policy changes, and educated them on risk management skills.

Account Management Sales Customer Service Risk Management Policy Management Documentation Customer Relationship Management (CRM)

Director Of Housekeeping

Hilton

Feb 2021 - Present (4 years 6 months)

Directed and administered all housekeeping operations, ensuring quality standards were met or exceeded. Conducted routine grounds inspections and maintained cleanliness of all hotel areas, including guest rooms and public spaces.

Budgeting Forecasting Inventory Control Quality Assurance Team Leadership Customer Service Hotel Management

Assistant Front Desk Manager

Hilton

Nov 2020 - Present (4 years 9 months)

Assisted in daily front desk operations, including guest relations, reservations, and booking issues. Trained employees, prepared detailed reports, and helped develop and monitor the budget for quality assurance.

Reserving Employee Development Budgeting Quality Assurance Customer Service Hotel Management

Assistant Director Of Housekeeping

Hilton

Mar 2018 - Present (7 years 5 months)

Assisted in directing and administering all housekeeping operations, ensuring quality standards were met. Maintained the cleanliness of guest rooms, public spaces, and other hotel areas, and oversaw the proper usage and handling of cleaning supplies.

Operations Management Quality Control Team Supervision Inventory Management Hotel Management

Education

Degrees, certifications, and relevant coursework

Texas State University

Political Science and Government, Political Science and Government

2016 -

Completed two years of study in Political Science and Government. Gained foundational knowledge in political theories, governmental structures, and public policy.