Open to opportunities

Jody-Ann Lewis

@jody-annlewis

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Customer Experience Specialist with 5+ years resolving orders and account issues for U.S. and local customers.

Jamaica

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What I'm looking for

I’m looking for a customer experience role where I can resolve e-commerce and account issues end-to-end, document accurately in CRM, and collaborate with internal teams to deliver empathetic, high-quality support in a fast-paced environment.

I’m a Customer Experience Specialist with 5+ years supporting U.S. and local customers across retail, e-commerce, and healthcare environments. I’m known for empathetic, professional service and accurate documentation while managing multiple systems in fast-paced remote settings.

In my roles, I’ve resolved order issues, shipment and delivery concerns, account inquiries, refunds, and service requests by researching, coordinating with internal teams, and following service procedures. I maintain high satisfaction results through active listening and clear next steps, using CRM systems to track cases and support escalations with consistency and quality.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Sagility

Oct 2023 - Dec 2024 (1 year 2 months)

Assisted U.S. healthcare members with benefit, eligibility, and account inquiries, resolving issues through research and coordination with internal teams. Maintained accurate CRM case documentation while meeting quality and compliance standards in a fast-paced remote environment.

Healthcare Customer Support Issue Research And Coordination Quality and Compliance

Customer Service Specialist

Optical Solutions International

May 2022 - Jul 2023 (1 year 2 months)

Provided personalized optical customer service and recommendations, supporting 20–30 customers daily while managing scheduling and operational responsibilities. Maintained a 98% customer satisfaction score by processing insurance transactions and keeping a centralized CRM updated for timely issue resolution.

Appointment Scheduling Insurance Processing

Customer Service Representative

Ibex Global

May 2019 - Apr 2022 (2 years 11 months)

Supported Amazon U.S. accounts by resolving order inquiries, delivery issues, and service requests through shipment investigation and coordinated resolutions. Documented case histories and next steps in CRM systems while maintaining 90%+ customer satisfaction in a high-volume remote environment.

Order Inquiries Escalation Handling Customer Satisfaction