Jodian Saunders
@jodiansaunders
Dedicated customer service representative with a focus on excellence.
United StatesWhat I'm looking for
I am a committed customer service representative with a strong background in providing exceptional care and support to clients. With experience at Sutherland Global Services, I have honed my skills in managing high volumes of incoming calls and building sustainable relationships with customers. My dedication to following compliance procedures and company policies ensures that I deliver the highest standards of service.
In addition to my customer service experience, I hold a certificate in Allied Health from Knox Community College, which has equipped me with valuable skills in practical nursing. My work at Viv’s Exclusive Rest Home allowed me to provide holistic care, including wound care and medication administration, further enhancing my ability to empathize with and support individuals in need.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Sutherland Global Services
Oct 2019 - May 2025 (5 years 7 months)
Managed a high volume of incoming calls while exhibiting excellent customer care service for Amazon.com and Zappos.com. Built sustainable relationships and trust with customers through open and interactive communication, handling complaints and ensuring resolutions.
Practical Nurse
Viv's Exclusive Rest Home
Provided comprehensive holistic care to patients, including wound care, medication administration, and personal hygiene assistance. Ensured patient comfort and well-being through attentive feeding and bed bath services.
Education
Degrees, certifications, and relevant coursework
Knox Community College
Certificate, Allied Health (Practical Nurse)
Completed a Certificate in Allied Health with a specialization in Practical Nursing. This program provided foundational knowledge and practical skills essential for patient care.
Bishop Gibson High School
High School Diploma, General Studies
Activities and societies: Caribbean Examination Certificate (CXC): Social Studies - Grade 1, Principles of Business - Grade 2, Electronic Document Preparation and Management - Grade 2, Human Social Biology - Grade 2, English Language - Grade 2, English Literature - Grade 3
Obtained a High School Diploma with a focus on various subjects including Social Studies, Principles of Business, and English Language. Achieved strong grades in multiple Caribbean Examination Certificate (CXC) subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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