Jocelyn Pichardo Rocha

Provided bilingual technical support, resolving basic service-related issues for customers. Trained and assisted peers, demonstrating strong time management and team collaboration skills in a fast-paced environment.

Conducted thorough reviews of warehouse inventories and controlled fixed assets. Supervised and reviewed shipments, ensuring security protocols were followed.

Managed the full recruitment cycle, from analyzing job requirements to conducting psychometric tests and reference checks. Applied Voice Stress Analysis (VSA) protocols and handled the hiring process.

Delivered fast, efficient, and accurate service in a high-volume environment, developing strong customer service and communication skills. Applied active listening and empathy to resolve customer concerns promptly and professionally.

Completed a program focused on fundamental business principles. Developed skills in various aspects of business operations and management.

Focused on the study of crime and criminal behavior. Gained a comprehensive understanding of the criminal justice system and its various components.