At Fortra, I monitor proprietary detection systems for malicious activity and support incident triage. I also investigate client-submitted attack reports and validate indicators of compromise.
I handle incidents through Jira tickets and phone calls, creating, tracking, and closing cases. I collaborate with cross-functional teams to improve detection capabilities and reduce false positives.
Before Fortra, I worked as a Customer Service Representative/Lead at Telvista, where I implemented process improvement strategies and tracked performance indicators. I also trained and onboarded new team members.
My earlier experience includes functional and performance testing at Gameloft and technical support at Telvista. I’m completing a Bachelor's Degree in Software Development Engineering, with additional focus on automation and scripting for security workflows.
