JCJosé martin Castillero
@josmartincastillero
Results-driven legal partner with expertise in security law.
MexicoWhat I'm looking for
I am a results-driven Partner with extensive experience advising clients in security law. My proficiency in drafting legal documents and negotiating settlements has allowed me to thrive in busy and stressful environments. I have a proven track record of successfully representing clients in court, developing effective legal strategies, and negotiating contracts.
Throughout my career, I have demonstrated my ability to work both independently and collaboratively as part of a team. I am ambitious and adept at handling multiple cases while maintaining compliance with regulatory bodies. My strengths lie in partnership development and mentoring staff, which I believe are essential for fostering a productive work environment.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Results Call Center
May 2024 - Present (1 year 2 months)
Handled customer inquiries and suggestions courteously and professionally. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Business Development Representative
Globalization Partners
Oct 2022 - Present (2 years 9 months)
Conducted market research to identify new business opportunities and target areas for expansion. Developed business pipeline using cold and warm techniques.
Customer Retention Specialist
PORCH
Jul 2020 - Present (5 years)
Successfully retained at-risk customers by presenting customized offers based on their preferences and usage patterns. Resolved account issues for enhanced customer satisfaction and loyalty.
Travel Marketing Specialist
ICE ENTERPRISE
Mar 2019 - Present (6 years 4 months)
Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients. Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
Technical Support Specialist
COMPUCOM
Jun 2018 - Present (7 years 1 month)
Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions. Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Travel Consultant
ICE ENTERPRISE
Aug 2017 - Present (7 years 11 months)
Worked closely with clients to understand unique needs and meet specific travel desires. Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Operations Supervisor
SYKES FLEETCOR / COMDATA
Oct 2016 - Present (8 years 9 months)
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Customer Service Representative
SYKES MCI
Jan 2015 - Present (10 years 6 months)
Improved billing accuracy by conducting thorough reviews of invoices and account statements. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Security Guard
Coppel
Jan 2012 - Present (13 years 6 months)
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors. Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Education
Degrees, certifications, and relevant coursework
ELLIOT ELEMENTARY SCHOOL
High School Diploma, General Studies
Completed high school education, focusing on core subjects. Developed foundational academic skills and prepared for further studies.
COLOMBIA MIDDLE SCHOOL
High School Diploma, General Studies
Attended middle school, building upon elementary education. Engaged in various academic and extracurricular activities.
THOMAS DOWNEY HIGH SCHOOL
High School Diploma, General Studies
Grade: 3.5 GPA
Activities and societies: Elected Captain of volleyball team
Graduated with a High School Diploma, achieving a 3.5 GPA. Elected Captain of the volleyball team, demonstrating leadership and teamwork skills.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
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