José martin CastilleroJC
Open to opportunities

José martin Castillero

@josmartincastillero

Results-driven legal partner with expertise in security law.

Mexico
Message

What I'm looking for

I am looking for a role that allows me to leverage my legal expertise while fostering a collaborative environment that values professional growth and client satisfaction.

I am a results-driven Partner with extensive experience advising clients in security law. My proficiency in drafting legal documents and negotiating settlements has allowed me to thrive in busy and stressful environments. I have a proven track record of successfully representing clients in court, developing effective legal strategies, and negotiating contracts.

Throughout my career, I have demonstrated my ability to work both independently and collaboratively as part of a team. I am ambitious and adept at handling multiple cases while maintaining compliance with regulatory bodies. My strengths lie in partnership development and mentoring staff, which I believe are essential for fostering a productive work environment.

Experience

Work history, roles, and key accomplishments

RC

Customer Service Representative

Results Call Center

May 2024 - Present (1 year 2 months)

Handled customer inquiries and suggestions courteously and professionally. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

GP

Business Development Representative

Globalization Partners

Oct 2022 - Present (2 years 9 months)

Conducted market research to identify new business opportunities and target areas for expansion. Developed business pipeline using cold and warm techniques.

IE

Travel Marketing Specialist

ICE ENTERPRISE

Mar 2019 - Present (6 years 4 months)

Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients. Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.

CO

Technical Support Specialist

COMPUCOM

Jun 2018 - Present (7 years 1 month)

Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions. Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

IE

Travel Consultant

ICE ENTERPRISE

Aug 2017 - Present (7 years 11 months)

Worked closely with clients to understand unique needs and meet specific travel desires. Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.

SC

Operations Supervisor

SYKES FLEETCOR / COMDATA

Oct 2016 - Present (8 years 9 months)

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

SM

Customer Service Representative

SYKES MCI

Jan 2015 - Present (10 years 6 months)

Improved billing accuracy by conducting thorough reviews of invoices and account statements. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

CO

Security Guard

Coppel

Jan 2012 - Present (13 years 6 months)

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors. Maintained a safe environment for staff and visitors through proactive surveillance and communication.

Education

Degrees, certifications, and relevant coursework

ES

ELLIOT ELEMENTARY SCHOOL

High School Diploma, General Studies

Completed high school education, focusing on core subjects. Developed foundational academic skills and prepared for further studies.

CS

COLOMBIA MIDDLE SCHOOL

High School Diploma, General Studies

Attended middle school, building upon elementary education. Engaged in various academic and extracurricular activities.

TS

THOMAS DOWNEY HIGH SCHOOL

High School Diploma, General Studies

Grade: 3.5 GPA

Activities and societies: Elected Captain of volleyball team

Graduated with a High School Diploma, achieving a 3.5 GPA. Elected Captain of the volleyball team, demonstrating leadership and teamwork skills.

Tech stack

Software and tools used professionally

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José martin Castillero - Customer Service Representative - Results Call Center | Himalayas