NM
Open to opportunities

Naledi Moyo

@naledimoyo

Compassionate Patient Care Technician dedicated to enhancing patient experiences.

United States

What I'm looking for

I seek a role in a supportive healthcare environment that values patient-centered care and offers opportunities for professional growth.

I am a dedicated Patient Care Technician with extensive experience in providing compassionate care to pediatric and elderly patients. My journey in healthcare began with a Bachelor of Science in Psychology from the University of West Georgia, where I developed a strong foundation in understanding patient needs and behavioral health. I have worked in various clinical settings, including emergency departments and assisted living facilities, where I honed my skills in crisis intervention, patient advocacy, and compliance with healthcare regulations.

Throughout my career, I have achieved significant improvements in patient satisfaction and care outcomes. For instance, while working at Northside Hospital, I spearheaded initiatives that reduced patient pre-surgical anxiety by 20% and improved overall satisfaction by 15%. My commitment to excellence is reflected in my meticulous documentation practices and my ability to collaborate effectively with multidisciplinary teams to ensure comprehensive patient care. I am passionate about making a positive impact in the lives of my patients and their families.

Experience

Work history, roles, and key accomplishments

CA
Current

Patient Care Technician - Float Pool

Children's Healthcare of Atlanta

Apr 2024 - Present (1 year 1 month)

Provided high-quality, compassionate care to pediatric patients across various units, including general pediatrics, neonatal intensive care, and emergency department. Assisted in patient assessments, monitored vital signs, and documented patient information accurately. Collaborated with multidisciplinary teams to ensure comprehensive patient care and promote a safe and healing environment.

CA
Current

Patient Care Technician

Children's Healthcare of Atlanta

Apr 2024 - Present (1 year 1 month)

Provided direct care to pediatric patients experiencing behavioral health crises, including de-escalation and crisis intervention. Collaborated with social workers, nurses, and physicians to coordinate care plans for children in crisis. Assisted with medical documentation, patient monitoring, and ensuring compliance with HIPAA and OSHA regulations.

NA

Patient Care Technician

Northside Hospital Atlanta

Jul 2022 - Apr 2024 (1 year 9 months)

Spearheaded the optimization of pre-operative care procedures, resulting in a 20% reduction in patient pre-surgical anxiety and a 15% improvement in overall patient satisfaction. Assisted in post-operative care, meticulously monitoring and documenting vital signs, pain levels, and recovery milestones for an average caseload of 15 patients daily, contributing to a 10% decrease in post-surgical comp

BA

Client Services Coordinator

Brazilian Wax by Andreia

Apr 2021 - Jun 2022 (1 year 2 months)

Collaborated closely with estheticians to manage daily appointment schedules, ensuring seamless coordination for an average of 40 client appointments daily, resulting in a 20% increase in overall client satisfaction scores. Implemented a targeted client communication strategy, reducing appointment confirmation time by 25%, leading to a 15% decrease in appointment cancellations and no-shows, positi

NH

Behavioral Sitter

Northside Hospital

Jul 2022 - Apr 2024 (1 year 9 months)

Provided one-on-one observation and support for adult patients on 1013 involuntary holds due to psychiatric crises. Assisted in de-escalation techniques and crisis intervention to ensure patient and staff safety. Communicated effectively with nursing staff and behavioral health teams to monitor patient status and behavioral changes.

TA

Certified Nursing Assistant (CNA)

Tapestry House Assisted Living at Alpharetta

Jan 2021 - May 2023 (2 years 4 months)

Delivered compassionate daily care to elderly residents, performing tasks such as assisting with ADLs, monitoring vital signs, and providing emotional support, resulting in a 25% increase in resident satisfaction scores based on monthly surveys. Executed accurate medication administration, adhering to prescribed schedules and meticulously documenting medications administered, achieving a 98% accur

EC

Certified Nursing Assistant (CNA)

Exclusive In-Home Care

Feb 2020 - May 2023 (3 years 3 months)

Provided compassionate in-home care, assisting clients with ADLs and administering medications, maintaining a 98% adherence rate to prescribed care plans. Monitored vital signs and health metrics, contributing to a 15% improvement in overall client health outcomes. Fostered clear communication with healthcare providers, ensuring a 20% reduction in hospital readmissions for clients.

Education

Degrees, certifications, and relevant coursework

University of West Georgia logoUG

University of West Georgia

Bachelor of Science, Psychology

Activities and societies: Emerging Healthcare Leaders, Psychology Student Associate (PSA), Helping Humanity, African Student Association (ASA)

Studied Psychology at the University of West Georgia. Engaged in various associations including Emerging Healthcare Leaders, Psychology Student Associate (PSA), Helping Humanity, and African Student Association (ASA).

Tech stack

Software and tools used professionally

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