Joceane Oliveira
@joceaneoliveira
Dedicated professional focused on quality customer service.
What I'm looking for
I'm Joceanede Jesus Oliveira, a committed individual currently pursuing a degree in Administration while holding a completed high school education. My professional journey began as a Young Apprentice in Administrative Assistance, where I honed my skills in strategic planning and operational processes. I take pride in my ability to adapt to various client profiles and ensure quality service delivery.
In my recent roles, I have excelled in customer service positions, where I developed proposals, addressed client inquiries, and managed post-sale support. My experience at JK Serviços and Jhon iPhone allowed me to refine my communication skills and enhance my ability to resolve customer issues effectively. I am passionate about providing quality service and continuously improving my skills to meet the evolving needs of clients.
Experience
Work history, roles, and key accomplishments
Atendimento ao Cliente
Jhon iPhone
Jul 2024 - Present (11 months)
Received and assisted clients in person, via phone, email, and social media. Provided post-sales support, met quality and response time targets, and recorded customer feedback.
Atendimento ao Cliente
JK Serviços
Feb 2023 - Present (2 years 4 months)
Prepared proposals, provided customer service, and clarified doubts. Handled sales and post-sales commercial support, ensuring customer issue resolution and document control.
Jovem Aprendiz - Assistente Administrativo
Tel Telemática
Apr 2021 - Present (4 years 2 months)
Developed activities related to the elaboration, maintenance, and updating of strategic planning. Assisted in budget preparation and new project development to improve operational and strategic processes.
Education
Degrees, certifications, and relevant coursework
IMES
Ensino Superior em Andamento, Administração
Currently pursuing a Bachelor's degree in Administration. Developing skills in business management, organizational processes, and strategic planning.
Unknown
Ensino médio completo, General Education
Concluded high school education. Acquired foundational knowledge across various subjects.
Availability
Location
Authorized to work in
Job categories
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