Looking for a job

Jobi Adan

@jobiadan

I build Mandarin-English client relationships, qualify opportunities, and improve customer success across international B2B teams.

Philippines

Message

What I'm looking for

I'm looking to apply my Mandarin-English business development, client success, and technical support experience to international teams serving Mandarin-speaking customers and partners.

I currently support XtraVision Interactive Entertainment as a Business Development & Client Relations Consultant, connecting Taiwan-based stakeholders, Philippine development teams, and potential publishing partners. I translate business requirements and feedback across Mandarin- and English-speaking teams while supporting prospect qualification, partnerships, and account growth.

Previously, I delivered Mandarin-English customer success and technical support for eComEngine’s Amazon seller SaaS products, including onboarding, demos, Chinese Help Center localization, and chatbot improvements. Across CyberSource, Wargaming Asia, Quiktrak Security, and China-based technology companies, I’ve combined client support, technical troubleshooting, lead management, localization, and cross-cultural coordination—generating 18+ leads-to-opportunities and helping improve CSAT from 76% to 89%.

Experience

Work history, roles, and key accomplishments

Current

Business Development & Client Relations Consultant

Current

XtraVision Interactive Entertainment

Nov 2024 - Present (1 year 11 months)

Serves as a Game Development Consultant and business liaison, coordinating with Taiwan-based stakeholders, Philippine development teams, and publishing partners. Manages communication with Mandarin-speaking clients and supports business development activities.

Business Development Client Relations Cross Cultural Communication Mandarin English Market Research Partnership Discussions Qualifying Prospects

Sr. Customer Success Representative

eComEngine, LLC

Nov 2019 - Nov 2024 (5 years)

Delivered bilingual Mandarin-English customer success and technical support to Amazon sellers using eComEngine's SaaS solutions. Conducted product demos, onboarding, and built the Chinese Help Center with translated content and videos.

Customer Success Technical Support SaaS Product Demonstrations Customer Onboarding Translation Localization Mandarin English AI Chatbot Optimization Marketing Collaboration

Customer Service Representative

iOpex Technologies

Nov 2018 - Nov 2019 (1 year)

Provided bilingual Mandarin-English customer support for Wargaming Asia players, handling 50+ tickets daily. Improved team CSAT from 76% to 89% through effective resolution and communication.

Customer Support Bi lingual Mandarin English Troubleshooting Account Management Billing Technical Support CSAT Improvement

Lead Specialized Support Representative

CyberSource – a Visa Company

Jan 2016 - Sep 2019 (3 years 8 months)

Supported Mandarin- and English-speaking merchants across Greater China and APAC, handling account, payment gateway, technical, and fraud-management inquiries. Generated 18+ leads-to-opportunities and cleared a backlog of 600+ leads using a Salesforce-based tool.

Merchant Support Payment Gateways Fraud Management Salesforce Lead Qualification Lead Management Bi lingual Mandarin English Technical Support

Marketing Assistant / Account Manager

Shenzhen Hoperun Digital Co.

May 2015 - Aug 2015 (3 months)

Managed communication between U.S.-based ODM customers and China-based R&D team, translating business and technical requirements. Conducted U.S. mobile phone market research and helped revive a stalled project, delivering a working prototype within three months.

Account Management Translation Interpretation Market Research Product Development Cross Cultural Communication Mandarin English

Sales Assistant / After-Sales Service Engineer

Micropoint Bioscience, Inc.

Feb 2015 - May 2015 (3 months)

Supported the Sales Director with orders, quotations, and documentation, and provided after-sales technical support to clinics and hospitals. Participated in software upgrade and localization of the qLabs ElectroMeter.

Sales Support After Sales Support Technical Support Troubleshooting Localization Translation Mandarin English

Customer Service & Software Development Coordinator

Quiktrak Security Pty Ltd

Aug 2012 - Dec 2014 (2 years 4 months)

Provided English-Mandarin customer and technical support for Australian clients, handling 200 inquiries per week. Coordinated software development projects, reducing a major project timeline from 12 to 9 months, and was selected for an on-site assignment in Australia.

Customer Support Technical Support Translation Project Coordination Software Development GPS Tracking Mandarin English