At Results-Cx, I handled GameStop customer inquiries about orders, memberships, payments, and account issues. I also monitored flagged accounts and supported agents with coaching and call and email QA.
At Teleperformance Phils., I handled cardholder inquiries, account issues, card replacements, and transaction disputes. I monitored accounts flagged by the System Security Program and completed training and QA certification.
Earlier, I handled customer calls and travel concerns at RHGuia Outsourced Solution. As a Programmer at eSQUaRE Int. Malaysia Sdn Bhd, I collaborated on website performance improvements, translated SCQuARE Software into five languages, and programmed its international database.
